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Premiere Rush says I'm out of exports but I subscribed 2 days ago...

Community Beginner ,
Nov 04, 2019

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So I bought a Premiere Rush subscription over the weekend.  When I did that, I still had 3 exports left...  Used up my 3 exports then the refresh button wasn't working I thought it might take a few hours to set it up... but it's been 2 days later and I still see the message on top.... but trying to buy tells me I already have this product (as expected).

 

Tried reinstalling, updating to no avail.  Any help?  I just bought the product and can't use it!

 

Annotation 2019-11-04 160848.pngAnnotation 2019-11-04 160859.png

 

Then I get this  : 

 

But the refresh button does nothing.

Annotation 2019-11-04 161118.png

Hi all, 

 

Sorry for the trouble with this issue. I believe this was resolved today. If you continue to experience this problem by end of the week please let us know and we'll get it resolved asap. 

 

Thank you for your patience. 

 

Best, 

 

Peter

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Desktop version, Error or problem

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Premiere Rush says I'm out of exports but I subscribed 2 days ago...

Community Beginner ,
Nov 04, 2019

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So I bought a Premiere Rush subscription over the weekend.  When I did that, I still had 3 exports left...  Used up my 3 exports then the refresh button wasn't working I thought it might take a few hours to set it up... but it's been 2 days later and I still see the message on top.... but trying to buy tells me I already have this product (as expected).

 

Tried reinstalling, updating to no avail.  Any help?  I just bought the product and can't use it!

 

Annotation 2019-11-04 160848.pngAnnotation 2019-11-04 160859.png

 

Then I get this  : 

 

But the refresh button does nothing.

Annotation 2019-11-04 161118.png

Hi all, 

 

Sorry for the trouble with this issue. I believe this was resolved today. If you continue to experience this problem by end of the week please let us know and we'll get it resolved asap. 

 

Thank you for your patience. 

 

Best, 

 

Peter

TOPICS
Desktop version, Error or problem

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734

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Nov 04, 2019 0
New Here ,
Nov 04, 2019

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I have the same problem.

Had a chat with an Adobe representative last Friday and was told to wait until today and the problem would be corrected. I updated Premiere Rush today and when I tried to share a project I again received the "you have exceeded your export limit" message.

 

I'm paying for something I can't use and am not a happy user.

 

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Nov 04, 2019 0
New Here ,
Nov 05, 2019

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I have the same problem as well. I was told to wait so I did for 4 days! I still have the same issue I don't think they can fix it I've been with the support team and it seems as if they don't know how to fix it. I can't just keep waiting. 

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Nov 05, 2019 0
Community Beginner ,
Nov 05, 2019

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Yeah - was with support earlier today and was told that engineering is aware of the issue and working on it.  Seriously - I'll ask for a refund if this isn't fixed by the end of the week.

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Nov 05, 2019 1
Adobe Employee ,
Nov 07, 2019

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Hi all, 

 

Sorry for the trouble with this issue. I believe this was resolved today. If you continue to experience this problem by end of the week please let us know and we'll get it resolved asap. 

 

Thank you for your patience. 

 

Best, 

 

Peter

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Nov 07, 2019 0
New Here ,
Nov 07, 2019

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I can now export videos. I still have an open case. Could you resolve that open case?

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Nov 07, 2019 0
Community Beginner ,
Nov 08, 2019

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Yup - same - it seems to be working now...  that was cutting it close...

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Nov 08, 2019 0
Adobe Employee ,
Nov 08, 2019

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Thanks for the response! Really happy to hear it's working correctly now. I'm not sure how support closes cases but I'll pass along the info and hopefully, they can sort that part out soon if they haven't already. 

 

Take care, 

 

Peter 

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Nov 08, 2019 0
New Here ,
Jan 22, 2020

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Hello! I am afraid I have the same issue. Paid for the subscription just some days ago. Reinstalled because of some problems and now   it says I've reached the limit, when I press "buy" it would cancel the transaction, because I've already paid. I am not sure what to do. Would be happy to get some advice. Oh, I am working on my iPhone 7 plus - if it's somehow important. 

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Jan 22, 2020 0
Adobe Employee ,
Jan 22, 2020

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Hi smokestacklighting, 

 

Can you please trying signing out and back into Rush? Please make sure to use the same Adobe ID you purchased Rush with. If you continue to have an issue please reach out to Adobe support (800) 833-6687

 
Cheers!
 
Peter
 

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Jan 22, 2020 0
New Here ,
Apr 12, 2020

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Bloody hell, I reactived my Rush subription yesterday. Paid for it and still showing as can't export because trial expired. Adobe will you actually do something about it. I worked an hour on a project and certainly I do not want to lose it uninstall the app and havinf to reinstall it! FIX IT! ASAP.

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Apr 12, 2020 0
New Here ,
Apr 18, 2020

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I have had a paid plan that includes Rush for a long time but only recently started using Rush and have the same problem - it is threatening me that I only have two more exports left before I have to upgrade. I am so sick of this corporate thuggery from every major software company - MS, Apple, Adobe, Flickr, Vimeo, Facebook, you name it, they offer products that simply don't work properly and little to no customer support. Flickr has exactly the same issue, but at least with them it only threatens that you need to upgrade and you just click through it. When will this be fixed Adobe?

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Apr 18, 2020 0
New Here ,
Jun 03, 2020

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Hi,

Having the same trouble with exporting. Subsciption purchased, still blocking exports as 'limit reached'. I've tried uninstalling and reinstalling the software to no avail. Any suggestions please?

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Jun 03, 2020 0
New Here ,
Sep 22, 2020

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Hi,

Premiere Rush is included in my package, but exports are limited to three. That doesn't seem normal to me. Or, did I miss something ?

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Sep 22, 2020 0
Community Beginner ,
Oct 24, 2020

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Same problem here.  I enrolled in the Adobe Suite which includes Rush about 10 months ago.  I just recently strated using Rush.  After saving three videos I'm apparently locked out (I can start program but not save or export anything).  I clicked the "Upgrade" button at top of screen and Adobe want to charge me $10 a month for a program I already subscribe to.  This can't be normal. It would be like editing three photos in Photoshop and then being forced to upgrade.  I would like to know what is going on Adobe.  Hello - please respond Adobe.  

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Oct 24, 2020 0
llavalle LATEST
Community Beginner ,
Oct 26, 2020

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Rush is an add-on subscription. This is normal. While you get the "app"
with any CC plan, you need to pay an additional $10/mo to get rush.

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Oct 26, 2020 0