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Premiere Rush semi opens but sits with a loading circle, Told that "engineering is working on it"

New Here ,
Nov 02, 2019

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I had a trial that I let expire. A couple months later (a little over 4 days ago) I subscribed.

When I open PR, it loads but only a black screen with the blue loading circle. I can see the create a project button to the left, but it is greyed out. I do not receive error prompts of any kind.

 

I've uninstalled, re-installed, updated, logged out and in, restarted many times. Nothing changes.

The few times I've talked to support they say that "Engineering is working on it". "Engineering has been notified" "This is a known issue".  But I can't find anything about this issue online.

 

When asking how I would receive notification that the issue was resolved they said "mail, or there will be an update at some point" Doesn't sound too promising.

 

Has anyone else had this issue? I'm holding off on canceling, but am concerned I'll get hit with a fee when I do cancel if this doesn't end up working.

 

I use PS on my windows 8.1 pc just fine. CC never boots me. I'm loading PR on my windows 10 laptop as it will not work with 8.1, CC boots me often.

 

 

Well then... SOLVED.. I thought Windows was updated, but it was not. Easy fix, however not one customer help person reccomended that I double check that windows was up to date. When I checked it, and it said that I was using the most recent version, but just in case, I deciced to click check for updates, all of a sudden it says there are updates.

TOPICS
Desktop version, Error or problem, Freeze or hang

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Premiere Rush semi opens but sits with a loading circle, Told that "engineering is working on it"

New Here ,
Nov 02, 2019

Copy link to clipboard

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I had a trial that I let expire. A couple months later (a little over 4 days ago) I subscribed.

When I open PR, it loads but only a black screen with the blue loading circle. I can see the create a project button to the left, but it is greyed out. I do not receive error prompts of any kind.

 

I've uninstalled, re-installed, updated, logged out and in, restarted many times. Nothing changes.

The few times I've talked to support they say that "Engineering is working on it". "Engineering has been notified" "This is a known issue".  But I can't find anything about this issue online.

 

When asking how I would receive notification that the issue was resolved they said "mail, or there will be an update at some point" Doesn't sound too promising.

 

Has anyone else had this issue? I'm holding off on canceling, but am concerned I'll get hit with a fee when I do cancel if this doesn't end up working.

 

I use PS on my windows 8.1 pc just fine. CC never boots me. I'm loading PR on my windows 10 laptop as it will not work with 8.1, CC boots me often.

 

 

Well then... SOLVED.. I thought Windows was updated, but it was not. Easy fix, however not one customer help person reccomended that I double check that windows was up to date. When I checked it, and it said that I was using the most recent version, but just in case, I deciced to click check for updates, all of a sudden it says there are updates.

TOPICS
Desktop version, Error or problem, Freeze or hang

Views

94

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 02, 2019 0
New Here ,
Nov 03, 2019

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Well then... SOLVED.. I thought Windows was updated, but it was not. Easy fix, however not one customer help person reccomended that I double check that windows was up to date. When I checked it, and it said that I was using the most recent version, but just in case, I deciced to click check for updates, all of a sudden it says there are updates.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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