Premiere Rush showing spinning blue circle constantly

New Here ,
Jul 24, 2020 Jul 24, 2020

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Hi,

 

I´m having great difficulty with Premiere Rush!

For three days now I have not been able to open the program.

Every time I open it, it gets stuck with a blue circle going round for hours continuously.

I´ve tried uninstalling and reinstalling an older version, the same thing happens.

I´ve then updated to the latest version, it does the same.

The program now isn´t even crashing, it just won't open.

 

Im running Windows 10 with plenty of free disk space.

 

Can someone tell me how to fix this problem, please???

 

OR recommend an alternative product which actually DOES work???

 

Very frustrating!

 

Title edited by mod

TOPICS
Crash, Desktop version, Error or problem, Freeze or hang, Performance

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correct answers 2 Correct Answers

Adobe Employee , Jul 24, 2020 Jul 24, 2020
Hi Chloe! We're sorry for the frustrating experience. Could you try switching the graphics card to Standard VGA and then test the issue? You may follow this path: Open Device Manager > Select Display adapters > Right-click the GPU > Select Update Driver > Browse my computer for driver software > Let me pick from a list of available drivers on my computer > Select Microsoft Display Adapter > Next > OK. This is just a troubleshooting step. If you like, you can try Premiere Pro as well for video ed...

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Adobe Employee , Jul 27, 2020 Jul 27, 2020
Hello! Can you try the following: Go to the Help menu in Rush to sign outQuit Rush Relaunch Rush, and sign in from there  Let us know if that helps. Thanks!

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Adobe Employee ,
Jul 24, 2020 Jul 24, 2020

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Hi Chloe!

We're sorry for the frustrating experience. Could you try switching the graphics card to Standard VGA and then test the issue? You may follow this path: Open Device Manager > Select Display adapters > Right-click the GPU > Select Update Driver > Browse my computer for driver software > Let me pick from a list of available drivers on my computer > Select Microsoft Display Adapter > Next > OK.

This is just a troubleshooting step.

If you like, you can try Premiere Pro as well for video editing. However, we'll happy to assist in solving Rush problem.

Let us know if the above step brings any change. 

Thanks,

Kartika

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New Here ,
Jul 24, 2020 Jul 24, 2020

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Kartika,

 

Thank you for your response, we are having similar issues, I don't mind trying different video drivers, except we also use Luminon, Revit and other heavy GPU programs, I don't believe the Microsoft Display Adapter is will work well with all of them, switching drivers every time we use different programs doesn't seem like an elegant solution, or am I wrong?

 

Thanks,

Sheri

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Adobe Employee ,
Jul 27, 2020 Jul 27, 2020

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Hi Sheri!

I understand your point. This is just a troubleshooting step that we're following to see if it's related to drivers. If it works, we can share the feedback with the product team so that they can add this to their notes. 

If you like, we can troubleshoot this further for you via phone and chat. You contact can us here: http://helpx.adobe.com/contact.html

Let us know if you have any questions.

Happy to help.

Thanks,

Kartika

 

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New Here ,
Jul 25, 2020 Jul 25, 2020

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Hi Kartika,

I had a somewhat similar problem to Chloe and I am running Windows 10 (Version 2004). For me the Rush app would load ok and I could open a project which would then appear in the timeline but would not show in the viewing screen. The tools appeared to work (e.g. I could make a cut) but as soon as I hit the play button the app stopped responding and would have to be closed. (I did not have this problem with the previous version. of Rush). I followed the instructions about changing the display adapter driver that you provided in your post above and that has corrected the problem for me.

Thanks

Tony

 

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Adobe Employee ,
Jul 27, 2020 Jul 27, 2020

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Glad it's working now! Happy to help. 🙂

Thanks,

Kartika

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New Here ,
Jul 27, 2020 Jul 27, 2020

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I am having the same issue as this and have tried changing the drivers but still no good

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Adobe Employee ,
Jul 27, 2020 Jul 27, 2020

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Hello! Can you try the following:

  1. Go to the Help menu in Rush to sign out
  2. Quit Rush
  3. Relaunch Rush, and sign in from there 

 

Let us know if that helps. Thanks!

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New Here ,
May 31, 2021 May 31, 2021

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I changed to Microsoft basic display adaptor and the help sign out but it's still not working.  If I go down one revision its able to work.

any other way to keep up to date

 

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New Here ,
Aug 18, 2020 Aug 18, 2020

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I don't know about the rest of you, but that worked for me. However, I shall keep you posted.

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New Here ,
Nov 12, 2020 Nov 12, 2020

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That wored for me! thanks.

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New Here ,
Jun 03, 2021 Jun 03, 2021

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Here is the fix: through creative cloud, uninstall Rush.  Then from creative cloud, instead of clicking install, choose the three dots and select a previous version of the software. I chose the version immediately prior to the current version. I imagine some will have to install older versions.

 

Adobe: Admit it's your software and stop making us chase our tails here.  Suggesting to install the Microsoft Display Adapter was useless and made my high resolution monitor stop functioning. 

 

Frustrating!!

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New Here ,
Jun 06, 2021 Jun 06, 2021

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I tried to use this fix, but unfortunately my version of creative cloud doesn't list any older versions, only the latest ones.

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New Here ,
Jun 06, 2021 Jun 06, 2021

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I'm having the exact same issue. 

I've tried all of these solutions and nothing is working!!

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Adobe Employee ,
Jun 07, 2021 Jun 07, 2021

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LATEST

We believe we have the correct fix in place and hope to release it in the coming days. Please keep a lookout for an update in the Creative Cloud app. 

 

Let us know if you run into any issues after the update. 

 

All the best, 

 

Peter 

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