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Premiere Rush stuck at loading

Community Beginner ,
Dec 05, 2019

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Hello,

 

I have a problem with rush.

The program is starting, but the background keeps being black and just shows the blue loading circle.

 

I have already read other posts, and tried a few solutions for example updating windows or updating the graphics driver. I already tried all of those solutions.

 

I'm using Windows 10  and my PC is build for Graphic and Video editting.

 

Any other solutions than updating drivers/windows?

 

Thanks!

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Error or problem, Freeze or hang

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Premiere Rush stuck at loading

Community Beginner ,
Dec 05, 2019

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Hello,

 

I have a problem with rush.

The program is starting, but the background keeps being black and just shows the blue loading circle.

 

I have already read other posts, and tried a few solutions for example updating windows or updating the graphics driver. I already tried all of those solutions.

 

I'm using Windows 10  and my PC is build for Graphic and Video editting.

 

Any other solutions than updating drivers/windows?

 

Thanks!

TOPICS
Error or problem, Freeze or hang

Views

3.0K

Likes

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Dec 05, 2019 1
Adobe Employee ,
Dec 06, 2019

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Hi there!

 

Sorry to hear that Premiere Rush is getting stuck on start up. Don't worry! We're here to help.

• Does your machine meet the minimum system requirement? Check this link for Rush system requirements: https://helpx.adobe.com/in/premiere-rush/system-requirements.html

You may try this to launch Premiere Rush:
Select the application shortcut > Right Click > select "Run as Administrator".

 

Hope that helps,

KRawat

 

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Dec 06, 2019 0
Community Beginner ,
Dec 09, 2019

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Hi,

 

No, unfortunately it didn't help.

I already tried running it as an Adminstrator, but still the same problem.

 

I have all the system requirements.

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Dec 09, 2019 0
Adobe Employee ,
Dec 09, 2019

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Hi there!

Thanks for responding. Please try the following step:

Create a new user account with Administrator privileges and see if Rush works properly. This way, we'll be able to identify if there are any permission issues on the other account.

 

Best,

KRawat

 

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Dec 09, 2019 0
Community Beginner ,
Dec 09, 2019

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Hi,

 

I created a new user account with all Adminstrator privileges and accesses.
I also re-installed Rush, but it still doesn't work.

 

The Notebook is plugged into a docking station and connected through LAN.
It also doesn't work if I try to run it with WLAN.


I'm not sure how important creative cloud is for rush to work properly.
But it also has issues and it shows a white screen.

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Dec 09, 2019 1
Adobe Employee ,
Dec 10, 2019

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Hi there!

 

Thank you for providing the information. Sorry to hear that the Creative Cloud desktop app shows a white screen. Uninstall the CC desktop app and Rush using the Adobe CC cleaner tool. Here is the link: https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html 

After uninstalling, try to install the CC desktop app and Rush. Here is the link to download the CC desktop app: https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

Let us know if it helps.

Best,

Kartika

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Dec 10, 2019 0
Community Beginner ,
Dec 17, 2019

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Hi,

 

we tried to uninstall both apps (CC and Rush).

It still doesn't work. It still shows a whitescreen in CC and the "loading circle" in Rush.

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Dec 17, 2019 0
Adobe Employee ,
Dec 17, 2019

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Hi,

It looks like you need 1:1 assistance. Please contact our technical support team to troubleshoot further: https://helpx.adobe.com/contact.html

 

Thank you,

Kartika

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Dec 17, 2019 0