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Premiere Rush stuck when loading

New Here ,
Nov 14, 2019

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As you can see in the screenshot, Premiere Rush is stuck and will not allow me to make content. When opening it for the first time, I tried following the tutorial but it got stuck in preparing media. I restarted, signed out, signed in, etc. and nothing worked, it is still stuck. Any solutions?Screenshot (1302).png

Hi:

 

Tried running as Admin and it did not work. 

 

What worked was to sign out of the Rush.  The app closed automatically after the warning that this action would log you out of all the Adobe apps in your computer and proceeded to close automatically.  Then I reopened Rush and signed back in. All worked fine from three.

 

Good Luck!

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Desktop version, Error or problem, Freeze or hang

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Premiere Rush stuck when loading

New Here ,
Nov 14, 2019

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As you can see in the screenshot, Premiere Rush is stuck and will not allow me to make content. When opening it for the first time, I tried following the tutorial but it got stuck in preparing media. I restarted, signed out, signed in, etc. and nothing worked, it is still stuck. Any solutions?Screenshot (1302).png

Hi:

 

Tried running as Admin and it did not work. 

 

What worked was to sign out of the Rush.  The app closed automatically after the warning that this action would log you out of all the Adobe apps in your computer and proceeded to close automatically.  Then I reopened Rush and signed back in. All worked fine from three.

 

Good Luck!

TOPICS
Desktop version, Error or problem, Freeze or hang

Views

2.1K

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Nov 14, 2019 3
New Here ,
Nov 14, 2019

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A quick update: I manage to be able to create a new project, but premiere rush is extremely slow at loading files, whether its images, videos, or folders. Once i select the videos that i want to edit after waiting minutes, it gets stuck on the "preparing media". I have uninstalled and installed the program, as well as opening it with the alt key, nothing works.

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Nov 14, 2019 0
New Here ,
Nov 16, 2019

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My Rush is also stuck - can do any editing HELP please

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Nov 16, 2019 0
New Here ,
Nov 18, 2019

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I get the same problem on Win 10. When importing media it takes a very long time to import during which time the program hangs "Not Responding". It will frequently repeat this behaviour during edits. Its basically unusable.

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Nov 18, 2019 0
Adobe Employee ,
Nov 18, 2019

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Hey folks,

Sorry to hear that Rush won't start all the way for you! Are you all on Windows machines? Try this.

- With the app closed, right-click on Rush and select "Run as Administrator"

 

I'm also wondering if y'all have any updates available for your OS. This will update your graphics drivers and the works: https://support.microsoft.com/en-us/help/4027667/windows-10-update

 

Hope that helps!

-Caroline

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Nov 18, 2019 0
New Here ,
May 08, 2020

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Hi:

 

Tried running as Admin and it did not work. 

 

What worked was to sign out of the Rush.  The app closed automatically after the warning that this action would log you out of all the Adobe apps in your computer and proceeded to close automatically.  Then I reopened Rush and signed back in. All worked fine from three.

 

Good Luck!

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May 08, 2020 4
Explorer ,
Jul 12, 2020

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That did the trick for me also. Thanks afor sharing!

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Jul 12, 2020 1
New Here ,
Aug 31, 2020

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jorgusan thank you so much for sharing!! After googling a lot and trying many things, this is the only proceedure that worked.

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Aug 31, 2020 0
New Here ,
Sep 10, 2020

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I had the same problem.  I uninstalled and reinstalled a few times and even installed an older version but nothing worked.  After signing out, it asked me if I wanted to sign out of all Adobe programs and I said yes. When I reopened Premier Rush, it prompted me to sign in and accept new terms and conditions and then I was able to create a project.  

This took me 3-4 days and I got behind on projects.  There's got to be a better way for Adobe to get us to accept terms and conditions.  There was no indication in Creative Cloud or in any of the programs that this was a necessary step or the programs wouldn't work.  Extremely frustrated but thankful you found the solution.

 

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Sep 10, 2020 0