Premiere Rush won't open my MOV file

[banksfarley]

Every time I try to upload an MOV file to Premiere Rush, I get a message saying the program was unable to open the file. Despite the fact it's a screen recording created through Quicktime/Apple and I read that all Apple files are supported. 

For more background, I have attemped to do this on a MacBook Air circa 2014 and an iMac from 2019 and get the same results. 

[Kartika Rawat]

Hi there! 

Sorry about the issue. We can take a look.  Could you share the file with us? We can try testing it at our end.

Looking forward to your reply.

Thanks,

Kartika

[fernandab97765695]

Hi there, I'm having the same issue. Hasn't it been resolved?

[zipperstudio]

Same issue! Did it resolve?

[Kaylei33537838a6ws]

I am having the same issue, its making editing content very difficult. Any advice to mitigate this would be welcomed. 

[Kevin-Monahan]

Hi @Kaylei33537838a6ws,

Thanks for the message. I read that you can't import a QuickTime file into Rush. That shouldn't happen. Sorry fo the issue. You might try transcoding these problematic clips in freeware, Shutter Encoder. Try a test with a single clip and see if it works. You can transcode back to H.264 or use ProRes LT. Let us know if it works.

Thanks,

Kevin