Premiere Rush won't open my MOV file

[#1]

Every time I try to upload an MOV file to Premiere Rush, I get a message saying the program was unable to open the file. Despite the fact it's a screen recording created through Quicktime/Apple and I read that all Apple files are supported. 

For more background, I have attemped to do this on a MacBook Air circa 2014 and an iMac from 2019 and get the same results. 

[#2]

Every time I try to upload an MOV file to Premiere Rush, I get a message saying the program was unable to open the file. Despite the fact it's a screen recording created through Quicktime/Apple and I read that all Apple files are supported. 

For more background, I have attemped to do this on a MacBook Air circa 2014 and an iMac from 2019 and get the same results. 

[#3]

Hi there! 

Sorry about the issue. We can take a look.  Could you share the file with us? We can try testing it at our end.

Looking forward to your reply.

Thanks,

Kartika