Premiere Rush won't open my MOV file

New Here ,
Oct 31, 2020 Oct 31, 2020

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Every time I try to upload an MOV file to Premiere Rush, I get a message saying the program was unable to open the file. Despite the fact it's a screen recording created through Quicktime/Apple and I read that all Apple files are supported. 

 

For more background, I have attemped to do this on a MacBook Air circa 2014 and an iMac from 2019 and get the same results. 

 

Screen Shot 2020-10-31 at 3.27.01 PM.png

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Desktop version, Error or problem, Import

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Adobe Employee ,
Nov 06, 2020 Nov 06, 2020

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Hi there! 

Sorry about the issue. We can take a look.  Could you share the file with us? We can try testing it at our end.

 

Looking forward to your reply.

Thanks,

Kartika

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Hi there, I'm having the same issue. Hasn't it been resolved?

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