Premiere Rush won't properly load on new MacBook Pro

New Here ,
Aug 10, 2020

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Hi, I'm running Premiere Rush for the first time on a brand new MacBook Pro running Catalina 10.15.5. Rush will not load. A blue wheel just keeps spinning endlessly instead. Premiere Rush is up to date. I have tried multiple times. Please help!

Thank you!

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Crash, Freeze or hang

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Premiere Rush won't properly load on new MacBook Pro

New Here ,
Aug 10, 2020

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Hi, I'm running Premiere Rush for the first time on a brand new MacBook Pro running Catalina 10.15.5. Rush will not load. A blue wheel just keeps spinning endlessly instead. Premiere Rush is up to date. I have tried multiple times. Please help!

Thank you!

TOPICS
Crash, Freeze or hang

Views

190

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Aug 10, 2020 0
Adobe Employee ,
Aug 11, 2020

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Hi Daniel!

We're sorry for the trouble you're having with Premiere Rush. Let us know if the suggestions mentioned here help: https://community.adobe.com/t5/premiere-rush/premiere-rush-stuck-on-load/m-p/11341173?page=1#M6145

 

We'll wait for the results.

Thanks,

Kartika

 

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Aug 11, 2020 0
New Here ,
Dec 09, 2020

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So recently I downloaded Premiere Rush on my mac so I could continue a project I was working on my phone. I downloaded it and purchased the $10 a month fee to increase storage and such. The problem is the following:

Basically, whenever I try to open the app, I get stuck on a welcome screen with the loading beach ball cursor. Whenever I press and hold the app on the dock the message "not responding" will appear.

I try to force quit the app and reopen it but that doesn't work. I've tried clearing the cache, logging out of creative cloud, and restarting my mac. Nothing is working. Anything will help, thanks guys.

I had Mac Os Catalina and it didn't work and now it won't work on Mac Os Big Sur either.

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Dec 09, 2020 0