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Premiere Rush works well on windows 10, and freezes when I click on Share

New Here ,
Jun 05, 2020

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Premiere Rush works well on windows 10, and freezes when I click on Share (to export and save)

 

 

OS Name Microsoft Windows 10 Home
Version 10.0.18363 Build 18363
System Manufacturer HP
System Model HP ENVY x360 Convertible 15-dr1xxx
System Type x64-based PC
System SKU 6GJ14UA#ABL
Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.05, 2019-11-28
Embedded Controller Version 85.18
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 86B2
BaseBoard Version 85.18
PCR7 Configuration Elevation Required to View
Hardware Abstraction Layer Version = "10.0.18362.752"
Installed Physical Memory (RAM) 16.0 GB

Drive C:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 953.11 GB (1,023,393,394,688 bytes)
Free Space 696.18 GB (747,514,114,048 bytes)
Volume Name Windows
Volume Serial Number 669F1868

Name Intel(R) UHD Graphics
PNP Device ID PCI\VEN_8086&DEV_9B41&SUBSYS_86B2103C&REV_02\3&11583659&2&10
Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) UHD Graphics
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Driver Version 26.20.100.7926
INF File oem43.inf (iCML_w10_DS section)
Colour Planes Not Available
Colour Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xB2000000-0xB2FFFFFF
Memory Address 0xC0000000-0xCFFFFFFF
I/O Port 0x00004000-0x0000403F
IRQ Channel IRQ 4294967280

Name NVIDIA GeForce MX250
PNP Device ID PCI\VEN_10DE&DEV_1D13&SUBSYS_86B2103C&REV_A1\4&2A9BC87&0&00E4
Adapter Type GeForce MX250, NVIDIA compatible
Adapter Description NVIDIA GeForce MX250
Adapter RAM (1,048,576) bytes
INF File oem38.inf (Section038 section)
Colour Planes Not Available
Colour Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xB3000000-0xB3FFFFFF
Memory Address 0xA0000000-0xB1FFFFFF
Memory Address 0xB0000000-0xB1FFFFFF
IRQ Channel IRQ 4294967276

TOPICS
Crash, Desktop version, Freeze or hang

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Premiere Rush works well on windows 10, and freezes when I click on Share

New Here ,
Jun 05, 2020

Copy link to clipboard

Copied

Premiere Rush works well on windows 10, and freezes when I click on Share (to export and save)

 

 

OS Name Microsoft Windows 10 Home
Version 10.0.18363 Build 18363
System Manufacturer HP
System Model HP ENVY x360 Convertible 15-dr1xxx
System Type x64-based PC
System SKU 6GJ14UA#ABL
Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.05, 2019-11-28
Embedded Controller Version 85.18
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 86B2
BaseBoard Version 85.18
PCR7 Configuration Elevation Required to View
Hardware Abstraction Layer Version = "10.0.18362.752"
Installed Physical Memory (RAM) 16.0 GB

Drive C:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 953.11 GB (1,023,393,394,688 bytes)
Free Space 696.18 GB (747,514,114,048 bytes)
Volume Name Windows
Volume Serial Number 669F1868

Name Intel(R) UHD Graphics
PNP Device ID PCI\VEN_8086&DEV_9B41&SUBSYS_86B2103C&REV_02\3&11583659&2&10
Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) UHD Graphics
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Driver Version 26.20.100.7926
INF File oem43.inf (iCML_w10_DS section)
Colour Planes Not Available
Colour Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xB2000000-0xB2FFFFFF
Memory Address 0xC0000000-0xCFFFFFFF
I/O Port 0x00004000-0x0000403F
IRQ Channel IRQ 4294967280

Name NVIDIA GeForce MX250
PNP Device ID PCI\VEN_10DE&DEV_1D13&SUBSYS_86B2103C&REV_A1\4&2A9BC87&0&00E4
Adapter Type GeForce MX250, NVIDIA compatible
Adapter Description NVIDIA GeForce MX250
Adapter RAM (1,048,576) bytes
INF File oem38.inf (Section038 section)
Colour Planes Not Available
Colour Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xB3000000-0xB3FFFFFF
Memory Address 0xA0000000-0xB1FFFFFF
Memory Address 0xB0000000-0xB1FFFFFF
IRQ Channel IRQ 4294967276

TOPICS
Crash, Desktop version, Freeze or hang

Views

202

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Jun 05, 2020 0
New Here ,
Jun 09, 2020

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Hi there,
I see many similar posts - I'm not alone in that problem. Does someone from Adobe could comment WHY it freezes in the moment when I click on Share (Export) ?? 

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Jun 09, 2020 0
Adobe Employee ,
Jun 10, 2020

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Hi Eugeneairelle!

Sorry for the frustrating experience. Please provide more information.

Let us know. Happy to help.

 

Thank you,

Kartika

 

 

 

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Jun 10, 2020 0
New Here ,
Jun 10, 2020

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Hi Kartika

 

- Version is 1.5.12 (Build 554)

- Difficult to describe all formats, codecs, size - clip made from pictures, videos, transitions - maybe the best way - I can share whole library linked objects - https://we.tl/t-WZxTblmro1
- I applied some effects - color correction to some pictures and videos

 

Th most weird part is that I able to render same clip opened trought Creative Cloud on my old PC.   

That's why I'm trying to share my PC specs. 

 

Thank you

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Jun 10, 2020 0
New Here ,
Jun 10, 2020

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By the way, 

 

I removed Rush 1.5.12 and installed previous one 1.5 (Build 523) - no problem now -

I can access Tab "Share" - where I can Export/Save 

 

So, see your latest update - glitch somewhere there

 

Thank you

 

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Jun 10, 2020 0
Adobe Employee ,
Jun 12, 2020

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Thanks for sharing. We'll discuss it with our product team.

Let us know if you have any questions.

Kartika

 

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Jun 12, 2020 0