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Preview window rendering error on iOS

Explorer ,
Apr 04, 2019

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While trying to edit long video on my iPad Pro 11, the preview window often freezes and and nothing renders no matter how long I wait. My only fix for this at the moment is to use the readjustment slider which forces a rerender of the preview window. I've seen on the Adobe Rush support page that rendering may fail at times due to low battery. I've tried this at low battery, 100% battery, and 100% battery while plugged in and nothing fixes it. I've tried deleting the project and redownloading it, no fix. I've also tried reinstalling the app, still not a fix.

EDIT: I’ve discovered the issue only occurs when the device is in landscape mode.

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Preview window rendering error on iOS

Explorer ,
Apr 04, 2019

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While trying to edit long video on my iPad Pro 11, the preview window often freezes and and nothing renders no matter how long I wait. My only fix for this at the moment is to use the readjustment slider which forces a rerender of the preview window. I've seen on the Adobe Rush support page that rendering may fail at times due to low battery. I've tried this at low battery, 100% battery, and 100% battery while plugged in and nothing fixes it. I've tried deleting the project and redownloading it, no fix. I've also tried reinstalling the app, still not a fix.

EDIT: I’ve discovered the issue only occurs when the device is in landscape mode.

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Apr 04, 2019 0
Adobe Employee ,
Apr 09, 2019

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Hi z20235m,

Sorry for your issue!

Thanks for trying all those troubleshooting steps and finding out that landscape mode could be causing it. Which version of Rush are you using exactly?

Would you mind filing a bug here on our UserVoice platform? Premiere Rush: Hot (992 ideas) – Adobe video & audio apps

I'll also let the team know about this.

Thanks again.

Rameez

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Apr 09, 2019 0
z20235m LATEST
Explorer ,
Apr 09, 2019

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It’s iOS version 1.0.3 (369)

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Apr 09, 2019 0