Primiere rush app crashed and my project is missing...

[G.simeonov]

After working on a project for 10 hours the app crashed causing my Galaxy S10 to restart. When I opened the app my project was missing. Nothing... I'm angry and devistited. That's unacceptable!!! I don't think it's possible to get my work back. However this is my last hope. Any suggestions in how can I get my project back?

[Kartika Rawat]

Hi G.simeonov!

Sorry for the frustrating experience. Could you share more info with us?

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• What type of media files are you working with?
• Do you get any error message before crashing? If yes, would you mind sharing the screenshot with us?

I hope your project was synced with Creative Cloud. Here is a link that may help you with more info on syncing with Premiere Rush, please have a look: https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html

Let us know how it goes.

Thanks,

Kartika