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Primiere rush app crashed and my project is missing...

New Here ,
Jan 26, 2020

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After working on a project for 10 hours the app crashed causing my Galaxy S10 to restart. When I opened the app my project was missing. Nothing... I'm angry and devistited. That's unacceptable!!! I don't think it's possible to get my work back. However this is my last hope. Any suggestions in how can I get my project back?

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Crash, Mobile version

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Primiere rush app crashed and my project is missing...

New Here ,
Jan 26, 2020

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After working on a project for 10 hours the app crashed causing my Galaxy S10 to restart. When I opened the app my project was missing. Nothing... I'm angry and devistited. That's unacceptable!!! I don't think it's possible to get my work back. However this is my last hope. Any suggestions in how can I get my project back?

TOPICS
Crash, Mobile version

Views

57

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 26, 2020 0
Adobe Employee ,
Jan 27, 2020

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Hi G.simeonov!

Sorry for the frustrating experience. Could you share more info with us?

I hope your project was synced with Creative Cloud. Here is a link that may help you with more info on syncing with Premiere Rush, please have a look: https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html

Let us know how it goes.

Thanks,

Kartika

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Jan 27, 2020 0