Problem accessing project after system crash

New Here ,
Sep 27, 2020 Sep 27, 2020

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Hi there,

 

I'm having a major problem here: While working on my Video project in AdRush everything stopped suddenly and my Mac did a force restart. Now, I cannot enter my project anymore 😞 It just doesn’t open up at all. Seems like the file is broken. Any ideas of how to fix this without losing all these days of work?

Thanks already!

TOPICS
Crash, Error or problem, Freeze or hang, Performance

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Adobe Employee ,
Sep 29, 2020 Sep 29, 2020

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Hi Johannes!

We're sorry about the issue. Please provide more information that helps us in troubleshooting.

  • Could you share your system specs (OS, CPU, RAM, GPU)?
  • What type of files you're editing (codec/format, frame rate, frame size)? 
  • Are you seeing any error codes or messages when you're trying to access your project?

Looking forward to your reply.

 

Thanks,

Kartika

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New Here ,
Sep 30, 2020 Sep 30, 2020

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Hi Kartika,

 

thanks for trying to help here. It's really bad to lose more than a week of work because of this sudden system crash. Eversince, when i want to enter the project, it doesn't let me. It just stays on the projects overview window. No error codes, messages, nothing. 

 

System specs:

- macOS catalina 10.15.7

- 16GB Ram

- 2,3GH 8-core Intel Core i9 processor

 

Footage to be edited: 

- iphone X & iPhone 11 Pro: 4K 25f/s; Format: .mov (quicktime movie)

- Mavic Pro drone 4K 25f/s; Format: mpeg-4

- GoPro 7 4K timelapses & 25f/s; Format: mpeg-4

- Canon 5D IV 4K 25f/s; Format: .mov (quicktime movie)

 

Any suggestions of how this project can be recovered?

 

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