problem artifacts with when hardware acceleration enable

New Here ,
Feb 26, 2021 Feb 26, 2021

Copy link to clipboard

Copied

Hello,

 

i have a new notebook with 11th Gen Core I7 and intel Xe graphic card.

 

If i enable the hardware acceleration in preference menu, it's very fast to export video but i have a lot of artifacts, greens pixels on the video. I have alway this problems when i play video in rush.

 

If i disable this option its ok but its very slow to export because the GPU it's not use....

 

Do you have a solution for me ?

 

Thanks

TOPICS
Error or problem, Export, Hardware or GPU, Preview

Views

59

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 04, 2021 Mar 04, 2021

Copy link to clipboard

Copied

LATEST

Hi Stephane!

We're sorry about the trouble. It could be related to your GPU driver. Could you check if there's an update available for your GPU?

Also, what type of media files are you editing?

 

Let us know.

Thanks,

Kartika

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines