Problem sharing from mobile in Premiere Rush

New Here ,
Jan 24, 2020 Jan 24, 2020

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I can only share films from desktop and not from the mobile app. Why? I am logged in on the same account and have tried to restart the app and logg out/logg in. Does not work. 

 

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Error or problem, Export, Mobile version

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Adobe Employee ,
Jan 24, 2020 Jan 24, 2020

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Hi jonasask!

Welcome to the community. I understand that you're unable to share the media from Phone.

We would need more info to troubleshoot.

Looking forward to your response.

Thanks,

Kartika

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New Here ,
Feb 04, 2020 Feb 04, 2020

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Hello again!

 

I have not received any answers and I´m still not able to use to app on my iPhone.

Could you please help!?

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Adobe Employee ,
Feb 04, 2020 Feb 04, 2020

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Thanks for the patience. I am sharing an article that may help you: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Let us know if you find it helpful.

Regards,

Kartika

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New Here ,
Feb 05, 2020 Feb 05, 2020

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Still not able to share Rush-films from my Iphone beyond "3 exports free
starter plan".

Can you please help me solve this!?

Personal info removed by mod

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New Here ,
Jan 25, 2020 Jan 25, 2020

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Hello!

I use version 1.2.21 (mobile app). The school I work at has payed Adobe license for Rush and it works to share from my laptop. But not from the app on my iPhone. I have checked several times so that I am logged in with the same account. 

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New Here ,
Jan 25, 2020 Jan 25, 2020

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And here is a screen shot.

 

DD012AC0-FF33-4C8E-83E2-85983FD7AAB7.jpeg

 

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Adobe Employee ,
Feb 05, 2020 Feb 05, 2020

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Hi @jonasask,

 

Have you tried reinstalling the Premiere Rush app? Also, are you connected to a wifi network? If yes, try using Premiere Rush on cellular data to avoid any network security/policy which may cause Premiere Rush to not be able to verify the subscription information.

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Feb 07, 2020 Feb 07, 2020

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1. Yes I have tried reinstalling the app and that does not help.

2. Ye connected to good wifi.

3. How exactly do I use Rush on cellular data (on iPhone8)? Do I choose "Use Cellular for sync"? In that case, no, that does not work either.

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Adobe Employee ,
Feb 07, 2020 Feb 07, 2020

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Disconnect from wifi so that your phone uses only your cellular data. Also, try using Premiere Rush on some other mobile device with the same email and check if you are still having the same issue. Let us know.

 

Thanks,

Nishu

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New Here ,
Feb 10, 2020 Feb 10, 2020

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Hello again!

I have now tried both this measures and the problem remains the same.

Vänliga hälsningar
Jonas Ask | Kursansvarig
Skriv! – Projekt
Tel: 073-674 84 64
Jakobsbergs Folkhögskola


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Adobe Employee ,
Feb 10, 2020 Feb 10, 2020

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Hey Jonas – 

When you log into Rush on your iPhone, does it give you an option to choose between "personal" account and "company and school account"?

If so, I'd like to confirm with you that you're selecting "School account."

 

Let me know!

Caroline

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New Here ,
Feb 11, 2020 Feb 11, 2020

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When Iog into Rush on my phone I use my e-mail address tied to the school I
work at: jonas.ask@jakobsbergsfolkhogskola.se

When logging into Rush no option appears to chose between private account
and company school account. But, as i said above, I only use the Adobe
account given to me by the school, and it works fine with Creative Cloud,
rush and everything else on my computer. It´s only on the phone the problem
appears. I tried a different app, "Spark", and from that one sharing works
as it should on the phone. So it seems to be a bug in the app for Rush. I
use an iPhone 8, program version 13.3.1.

Vänliga hälsningar
Jonas Ask | Kursansvarig
Skriv! – Projekt
Tel: 073-674 84 64
Jakobsbergs Folkhögskola


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New Here ,
Mar 04, 2020 Mar 04, 2020

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LATEST
Hello again!

Whats happening? Have you solved the problem yet? I have not heard anything
for some weeks now.

Vänliga hälsningar
Jonas Ask | Kursansvarig
Skriv! – Projekt
Tel: 073-674 84 64
Jakobsbergs Folkhögskola


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