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Problem whit the cloud

New Here ,
Oct 13, 2020

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A few days ago I bought the Adobe Rush subscription from iPad in the playstore, it also includes the Adobe Rush premium on the laptop and synchronization with my creative cloud, since yesterday this has stopped working on the laptop, I don't syncs or detects that I am premium, even the creative cloud installed on the laptop does not recognize my files and color libraries. If someone can help me I would be so thankful.

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Problem whit the cloud

New Here ,
Oct 13, 2020

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A few days ago I bought the Adobe Rush subscription from iPad in the playstore, it also includes the Adobe Rush premium on the laptop and synchronization with my creative cloud, since yesterday this has stopped working on the laptop, I don't syncs or detects that I am premium, even the creative cloud installed on the laptop does not recognize my files and color libraries. If someone can help me I would be so thankful.

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Error or problem

Views

22

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 13, 2020 0
Adobe Employee ,
Oct 14, 2020

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Hi Ezequiel!

We're sorry for the trouble. Can you share some information that helps us to isolate the issue?

  • Are you getting any error codes or messages?
  • Can you share a screenshot that exhibits the issue?

Let us know. Happy to assist.

 

Thanks,

Kartika

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Oct 14, 2020 0