Problem with editing the movie on the smartphone

[Arkadiusz5F98]

Hello!
I made some videos on the smartphone. I can edit and export almost all of them at any time. However, one video (which I worked the most with) I can't edit. It shows me the message "Open production failed". Is there a chance to get it back? How to do it?

[Kartika Rawat]

Hi there!

Really sorry for that. Can you share the following details?

• Which mobile device are you using?
• What type of media files are you editing (codec/ format, frame rate, frame size)?
• Do you have any effects added to the project?

Let us know.

Thanks,

Kartika