Problems with running Adobe Rush on my Pc

[margrets48400574]

Hi!

I have problems running Adobe Rush on my PCs. It is HP Envy and should have enough GB for RUSH. The program stops when im editing and I have switch over to FILMORA.  But I would like to be able to use Adobe Rush, 

Why cant I run Adobe Rush on my HP Envy?

Best regards, Margret

[Kartika Rawat]

Hi Magret!

Sorry about the performance issue. We can get this checked.

• Could you share your system details (OS, CPU, RAM, GPU)?
• Are you seeing any error codes or messages?
• Which device did you use to capture the footage that you're editing? 

Looking forward to your response.

Thanks,

Kartika

[anissa_thompson]

Sorry to hear that, Margret -

Can you give us a few more details to help troubleshoot?

1. At one point does it stop working? 
2. Have you made sure to have a solid/stable internet connection to make sure it FULLY SYNCS to your Creative Cloud account? It may be getting caught on incomplete uploads (especially the more files or longer the video(s) you have). Look for the blue circle in the upper right corner to check the sync completion status (right next to the undo/redo arrows).

[margrets48400574]

Hi!

Rush stops working after few minutes. Usually after few editing operatation. 

I will check the internet connection. 

Does Rush require stronger PC that f.eks programs like Filmora?

Best regards, 

Margret

[margrets48400574]

Hi again!

I have tried to run the program again. 

What happens is the the program stops and in the upper left corner it say  the adobe rush doesnt answer. 

It looks like the pc loose contact with the program. 

Can that be my internet connection?  Does it mean the my internet is too slow?

Margret

[margrets48400574]

Hi!

Thank you for answer. 

HP Envy has 16 GB Ram

64 bit

I thought that that should be enough to run Rush?

Best regards, Margret

[Kartika Rawat]

Thanks for the details! It could be related to internet connectivity as well.

Also, can you try resetting the preferences? https://www.youtube.com/watch?v=WvKL1Arhvl8

Let us know if that helps.

Kartika