Project crashes now it won't load. Opens onto a blank screen

New Here ,
Mar 12, 2021 Mar 12, 2021

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Every 30 minutes or so the project I am working on will stop responding and crash. I am forced to close it. Then re open and now the project I was working on won't load. It opens but only onto a blank screen. Please help. Is there a way to get it back. It is synced but I cannot find it in my account.

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Crash, Error or problem

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Adobe Employee ,
Mar 15, 2021 Mar 15, 2021

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Hi there!

We're sorry about the trouble. We can get this checked. 

  • Which device are you using?
  • Are you getting any error codes or messages while accessing the project?
  • What type of files are you editing (codec/ format, frame rate, frame size)?

 

Let us know.

Thanks, 

Kartika

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