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Project Disappeared from Main Menu

Explorer ,
Feb 07, 2019

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Ok - hopefully someone can help me here. I've been traveling through SE Asia for several months making videos with Premiere Rush. The internet is fairly spotty or low bandwidth so I make most of the videos offline to avoid synch hang up issues, and then when a Project is "complete" I synch it with CC. I was 99% complete with the latest project when the computer froze up hard and I had to restart. When I brought Rush back up my most recent project was no longer in the menu of Projects. Anyone know how / where I can "find it"? I started sifting through Adobe folders in the system and user folders, but don't want to get into trouble there.

I have several near final renders so can probably come up with some workarounds but would really like to track it down to get it "done".  Thanks!

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Project Disappeared from Main Menu

Explorer ,
Feb 07, 2019

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Ok - hopefully someone can help me here. I've been traveling through SE Asia for several months making videos with Premiere Rush. The internet is fairly spotty or low bandwidth so I make most of the videos offline to avoid synch hang up issues, and then when a Project is "complete" I synch it with CC. I was 99% complete with the latest project when the computer froze up hard and I had to restart. When I brought Rush back up my most recent project was no longer in the menu of Projects. Anyone know how / where I can "find it"? I started sifting through Adobe folders in the system and user folders, but don't want to get into trouble there.

I have several near final renders so can probably come up with some workarounds but would really like to track it down to get it "done".  Thanks!

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Feb 07, 2019 0
Adobe Employee ,
Feb 07, 2019

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Hi spaceandtech!

First of all, that's so cool that you documented your trip!

Secondly, let's see if we can get that project back. Have you tried signing out and signing back into Rush? Or uninstalling/reinstalling the app on your phone?

Caroline

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Feb 07, 2019 0
Explorer ,
Feb 08, 2019

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Hey Caroline,

I'm operating Rush on my PC. I uninstalled and reinstalled Rush - did not solve the problem. I have logged out and logged back in to Adobe CC - no change (still have the problem). What's next on the list?   

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Feb 08, 2019 0
Adobe Employee ,
Feb 08, 2019

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Do you have access to a phone that can download Rush? I wonder if a fresh device will find the file.

Caroline

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Feb 08, 2019 0
Explorer ,
Feb 08, 2019

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I opened Rush on my iphone and its not there either.  Because of no or sketchy internet the file was not synched with CC so Im not suprised I didnt see it.

Seems like it should be in a project folder on my PC and somehow the crash corrupted it or screwed up the link.  Is there a specific place I should look?

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Feb 08, 2019 0