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Project not synced to MAC - red exclamation mark (2 weeks after turned on cloud sync)

New Here ,
Jul 14, 2020

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Screen Shot 2020-07-14 at 5.09.14 pm.png

filmed on my Google Pixel. 

MOB: Turned on :white_heavy_check_mark:
:white_heavy_check_mark:  Preference: User Cellular For Sync
:white_heavy_check_mark: Project : turned on sync

Cloud:

Cloud documents = empty no project is shown :cross_mark:


Desktop:
2 projects were successfully synced. 
2 other project just keeps getting the screens like above. 

:white_heavy_check_mark: WIFI - connected to the same wifi
:white_heavy_check_mark: Have tried to uninstall and reinstall Premiere RUSH again, nothing worked. 


Long time Adobe subscriber, first time Rush user.
I'm so disappointed

TOPICS
Cloud sync, Desktop version, Error or problem

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Project not synced to MAC - red exclamation mark (2 weeks after turned on cloud sync)

New Here ,
Jul 14, 2020

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Screen Shot 2020-07-14 at 5.09.14 pm.png

filmed on my Google Pixel. 

MOB: Turned on :white_heavy_check_mark:
:white_heavy_check_mark:  Preference: User Cellular For Sync
:white_heavy_check_mark: Project : turned on sync

Cloud:

Cloud documents = empty no project is shown :cross_mark:


Desktop:
2 projects were successfully synced. 
2 other project just keeps getting the screens like above. 

:white_heavy_check_mark: WIFI - connected to the same wifi
:white_heavy_check_mark: Have tried to uninstall and reinstall Premiere RUSH again, nothing worked. 


Long time Adobe subscriber, first time Rush user.
I'm so disappointed

TOPICS
Cloud sync, Desktop version, Error or problem

Views

34

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 14, 2020 0
Adobe Employee ,
Jul 16, 2020

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Hi Jacaliding!

We're sorry for the syncing issue. Could you try sign out and back into your Creative Cloud Id? Also, can you check if the file status is Up to date? As seen in the screenshot.

 
 
 

Screenshot_2.jpg

 

Let us know how it goes.

Thanks,

Kartika

 
 

 

 

 

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Jul 16, 2020 0
hoangex LATEST
New Here ,
Jul 17, 2020

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Having the same issue.  redownloaded the app on my laptop, Same wifi, changed preferences. except using a windows computer instead of a Mac. It says my files are up to date too, like the screenshot provided. it's been like this for 3 days now.

 

Edit: after redownloading the app, some of the files have shown!! just going to give it some time now 🙂

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Jul 17, 2020 0