Project won't load

New Here ,
Mar 05, 2020 Mar 05, 2020

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I downloaded Rush to my Samsung Note 8 a few days ago. It was working fine. Made the tutorial video. No problems. So I started a project with four or five video clips. I made many edits and the phone turned off a few times as I got distracted with other thinhs. No problems. Project was done. Left and opened the app later, both projects were there. Gave the project a name and closed app. Now a few days later I open the app and neither projects show up. Just a spinning blue wheel. I have restarted my phone, and restarted the app, same thing. I hope I haven't lost the project. I spent a few hours on it. Even the tutorial project is not showing up. I did not sync anything to my laptop yet. 

Thank you for your help. 

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Adobe Employee , Mar 06, 2020 Mar 06, 2020
Hello lisaschulaner, I'm sorry to hear your projects are not showing up in Rush. Can you answer the following questions? What is the exact version of Rush you have installed?Can you try signing out and back into Rush? Thanks!  Peter

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Adobe Employee ,
Mar 06, 2020 Mar 06, 2020

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Hello lisaschulaner,

I'm sorry to hear your projects are not showing up in Rush. Can you answer the following questions?

  1. What is the exact version of Rush you have installed?
  2. Can you try signing out and back into Rush?

 

Thanks! 

 

Peter

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New Here ,
Mar 09, 2020 Mar 09, 2020

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Peter, 

Sorry for the slow reply.

I signed out and signed back in and my projects were there! 

Thank you so much for your reply and your time. 

Lisa

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