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I'm using Premiere Rush desktop on Mac OS. When I open I can see my projects but when I click on them all I get is a blank screen. Suggestions welcome.
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Hi Brantosl!
We're sorry for the trouble you're having with accessing your project in Premiere Rush.
Looking forward to your response.
Thanks,
Kartika
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Hi Kartika,
Your answers are below...thanks for helping to diagnose.
It also seems that I cannot close the program properly. Every time I have to force quit.
I should have mentioned. I've tried log out and log in, delete and reinstall, I've unsynced all projects and resynced. My cloud is fully synced, I've cleared the cache (basically anything I could find on the forum).
1. v. 1.5.20 (build 571)
2. If I just open Rush, make a new project it seems to work and the program seems to close properly.
3. Catalina v.10.15.6
4. Video: https://youtu.be/eVKw0gkdmIw
Thanks for your help!
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Thanks for providing the info. Looks like we need to take a closer look at what's going on. Can you continue troubleshooting with our support agents via phone or chat here? http://helpx.adobe.com/contact.html
We'll need to hop on a remote session to troubleshoot this further.
Let us know if you have any questions.
Kartika