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Projects won't load

New Here ,
Jul 22, 2020

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I'm using Premiere Rush desktop on Mac OS. When I open I can see my projects but when I click on them all I get is a blank screen. Suggestions welcome.

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Freeze or hang

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Projects won't load

New Here ,
Jul 22, 2020

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I'm using Premiere Rush desktop on Mac OS. When I open I can see my projects but when I click on them all I get is a blank screen. Suggestions welcome.

TOPICS
Freeze or hang

Views

44

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Jul 22, 2020 0
Adobe Employee ,
Jul 23, 2020

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Hi Brantosl!

We're sorry for the trouble you're having with accessing your project in Premiere Rush.

Looking forward to your response.

 

Thanks,

Kartika

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Jul 23, 2020 0
New Here ,
Jul 23, 2020

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Hi Kartika,

 

Your answers are below...thanks for helping to diagnose.

 

It also seems that I cannot close the program properly. Every time I have to force quit.

 

I should have mentioned. I've tried log out and log in, delete and reinstall, I've unsynced all projects and resynced. My cloud is fully synced, I've cleared the cache (basically anything I could find on the forum).

 

1. v. 1.5.20 (build 571)

2. If I just open Rush, make a new project it seems to work and the program seems to close properly.

3. Catalina v.10.15.6

4. Video: https://youtu.be/eVKw0gkdmIw

 

Thanks for your help!

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Jul 23, 2020 0
Adobe Employee ,
Jul 24, 2020

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Thanks for providing the info. Looks like we need to take a closer look at what's going on. Can you continue troubleshooting with our support agents via phone or chat here? http://helpx.adobe.com/contact.html

We'll need to hop on a remote session to troubleshoot this further. 

 

Let us know if you have any questions.

Kartika

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Jul 24, 2020 0