"Media cache directory" issue : Premiere Rush is not openable

New Here ,
Jan 12, 2020

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Premiere Rush V1.2.12 built 10.

Hi,

Trying to start working with Premiere Rush but everytime the process blocks on the same issue. When starting, the following message displays : 

Capture.PNG

At first, I thought hitting "ok" would re-initialize the media cache directory enabling me to work. But, the software blocks when opening a new project or anything : it stays at "preparing the project" for hours. I tried to download the soft again, add a new directory, change version etc... Nothing worked.

 

Any idea on how I could set this issue ?

Should you need other informations, please ask me. Thank you for your help.

Hi there!

Welcome to the community. I see that you're unable to launch Premiere Rush.

Please try these steps:

  1. Press Windows+R and type %appdata% 
  2. Go to Roaming > Adobe > Common and rename the Media Cache and Media Cache Files folders to  Media cache_old and Media Cache Files_old respectively.
  3. Go to Documents > Adobe and rename the Premiere Rush folder to Premiere Rush_Old.

Let us know if it works.

Thank you,

Kartika

 

TOPICS
Desktop version, Error or problem, Storage

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"Media cache directory" issue : Premiere Rush is not openable

New Here ,
Jan 12, 2020

Copy link to clipboard

Copied

Premiere Rush V1.2.12 built 10.

Hi,

Trying to start working with Premiere Rush but everytime the process blocks on the same issue. When starting, the following message displays : 

Capture.PNG

At first, I thought hitting "ok" would re-initialize the media cache directory enabling me to work. But, the software blocks when opening a new project or anything : it stays at "preparing the project" for hours. I tried to download the soft again, add a new directory, change version etc... Nothing worked.

 

Any idea on how I could set this issue ?

Should you need other informations, please ask me. Thank you for your help.

Hi there!

Welcome to the community. I see that you're unable to launch Premiere Rush.

Please try these steps:

  1. Press Windows+R and type %appdata% 
  2. Go to Roaming > Adobe > Common and rename the Media Cache and Media Cache Files folders to  Media cache_old and Media Cache Files_old respectively.
  3. Go to Documents > Adobe and rename the Premiere Rush folder to Premiere Rush_Old.

Let us know if it works.

Thank you,

Kartika

 

TOPICS
Desktop version, Error or problem, Storage

Views

319

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Jan 12, 2020 0
Adobe Employee ,
Jan 13, 2020

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Hi there!

Welcome to the community. I see that you're unable to launch Premiere Rush.

Please try these steps:

  1. Press Windows+R and type %appdata% 
  2. Go to Roaming > Adobe > Common and rename the Media Cache and Media Cache Files folders to  Media cache_old and Media Cache Files_old respectively.
  3. Go to Documents > Adobe and rename the Premiere Rush folder to Premiere Rush_Old.

Let us know if it works.

Thank you,

Kartika

 

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Jan 13, 2020 0
New Here ,
Jan 19, 2020

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Hi Kartika,

It worked perfectly. I'm very satisfied that Adobe Premiere Rush works perfectly. Thank you so much for you help !

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Jan 19, 2020 1
Adobe Employee ,
Jan 20, 2020

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Happy to help 🙂

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Jan 20, 2020 0