Trying to start working with Premiere Rush but everytime the process blocks on the same issue. When starting, the following message displays :
At first, I thought hitting "ok" would re-initialize the media cache directory enabling me to work. But, the software blocks when opening a new project or anything : it stays at "preparing the project" for hours. I tried to download the soft again, add a new directory, change version etc... Nothing worked.
Any idea on how I could set this issue ?
Should you need other informations, please ask me. Thank you for your help.
Hi there! Welcome to the community. I see that you're unable to launch Premiere Rush. Please try these steps: Press Windows+R and type %appdata% Go to Roaming > Adobe > Common and rename the Media Cache and Media Cache Files folders to Media cache_old and Media Cache Files_old respectively. Go to Documents > Adobe and rename the Premiere Rush folder to Premiere Rush_Old. Let us know if it works. Thank you, Kartika