"Unable to load preview"- Still causing problems

New Here ,
May 02, 2021 May 02, 2021

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Hi There

 

I've been using Adobe Rush with Windows for about a month, I keep running into this issue when trying to upload new images to a project where new images I'm trying to add have a status of 'unable to load preview' I've tried suggestions from other posts within this community and tried creating a new image folder, renaming images etc, but still no luck. Can anyone out there suggest a resolution for this issue.
Does image size cause this issue or project size? I cant seem to determine what is the root cause of this error.

Thanks in advance

 

 

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Desktop version, Error or problem

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Adobe Employee ,
May 03, 2021 May 03, 2021

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Hi there!

Really sorry for that. We can get this checked.

  • What type of media files are you editing (codec/ format, frame rate, frame size)?  
  • Which device did you use to capture footage?

 

Let us know.

Thanks,

Kartika

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New Here ,
May 03, 2021 May 03, 2021

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Hi Kartika,

 

The files are actually images used for 'stills' within the project, hence they are .jpeg format, nothing over 1mb in file size.

I have copied these over from onedrive into a local file folder on my desktop, i have renamed the images also, and saved them locally.

I didnt take the pictures, but i believe they may have been taken on a mobile device, either android or apple, i cannot see any further info via the image properties.

 

I'm still having the same issues from when i first created this suppport post, looking forward to your assistance.

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Adobe Employee ,
May 04, 2021 May 04, 2021

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Thanks for writing back. Are they 4k footage? Can you share a sample media to test?

 

Kartika

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New Here ,
May 04, 2021 May 04, 2021

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I can send, were do i send to? The part of the video project that contains video is not 4K.

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Adobe Employee ,
May 10, 2021 May 10, 2021

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You can upload them here and share the download link with us: https://helpx.adobe.com/in/creative-cloud/help/share.html

 

 

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