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Rendering problum

New Here ,
Dec 18, 2018

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I use iPhone X.

It's a simple task, so I only use the app.

It was good until yesterday.

All editing works well.

The problem is rendering.

I've been waiting for hours,Rendering doesn't end...What should I do?

Hi Ashley,

I'm really sorry this is happening. Does the export fail if you have no titles in your project? Can you please attach an image or video capture of what your project looks like? The screenshot below shows how to attach an image.

Screen Shot 2018-12-23 at 2.20.15 PM.png

I wanted to let you know that I am on vacation until the new year. I will do my best to respond and try to troubleshoot this issue but there may be some delay. Again sorry for the inconvenience.

Happy Holidays!

PG

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Rendering problum

New Here ,
Dec 18, 2018

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I use iPhone X.

It's a simple task, so I only use the app.

It was good until yesterday.

All editing works well.

The problem is rendering.

I've been waiting for hours,Rendering doesn't end...What should I do?

Hi Ashley,

I'm really sorry this is happening. Does the export fail if you have no titles in your project? Can you please attach an image or video capture of what your project looks like? The screenshot below shows how to attach an image.

Screen Shot 2018-12-23 at 2.20.15 PM.png

I wanted to let you know that I am on vacation until the new year. I will do my best to respond and try to troubleshoot this issue but there may be some delay. Again sorry for the inconvenience.

Happy Holidays!

PG

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Dec 18, 2018 0
Adobe Employee ,
Dec 18, 2018

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Hello,

Have you updated to 1.0.2? It was released yesterday. I recommend updating.  If you render still fails please let me know the following.

  1. How long is your sequence?
  2. Is your media 1080 or 4k?

Thanks,

PG

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Dec 18, 2018 2
New Here ,
Dec 19, 2018

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Thank you

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Dec 19, 2018 0
Community Beginner ,
Dec 21, 2018

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Hi, I’m having the same problem

the app is Up to date (iPhone 8) and the file size is 111mb (3  minutes ).

When rendering it will complete 20% of the task then stop and freeze.

please may I have some advise

thanks

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Dec 21, 2018 1
Adobe Employee ,
Dec 21, 2018

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Hi Ashley,

Check if your iPhone is completely charged while rendering or just connect it to power source and then try rendering.

//Vinay

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Dec 21, 2018 0
Community Beginner ,
Dec 21, 2018

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Thanks for the quick reply,

Unfortunately This still doesn’t fix it. Full power and on charge.

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Dec 21, 2018 1
Adobe Employee ,
Dec 21, 2018

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Hi Ashley,

Can you send a screenshot of your project? Also, do you have a desktop computer you can sync your project to and export from there in the meantime?

Thanks,

PG

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Dec 21, 2018 0
Community Beginner ,
Dec 22, 2018

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Hi Peter

i don’t have a computer that can run rush, I’ve tryed on a ipad but the app just crashes.

so iPhone 8

lastest update is installed

113mb (2:59)

tryed fully charged And on charge

also tryed a different device.

Lastly, made a smaller one and still no result Rendering isn’t working.

abit frustrated That when I used the free trail it worked fine and with bigger files, but as soon as I upgraded ( now paid for) it doesn’t wish to work for me.

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Dec 22, 2018 0
Adobe Employee ,
Dec 23, 2018

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Hi Ashley,

I'm really sorry this is happening. Does the export fail if you have no titles in your project? Can you please attach an image or video capture of what your project looks like? The screenshot below shows how to attach an image.

Screen Shot 2018-12-23 at 2.20.15 PM.png

I wanted to let you know that I am on vacation until the new year. I will do my best to respond and try to troubleshoot this issue but there may be some delay. Again sorry for the inconvenience.

Happy Holidays!

PG

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Dec 23, 2018 0
New Here ,
Dec 24, 2018

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My phone and my ipad were both at 100%, but I still couldn't export.

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Dec 24, 2018 0