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Rush 1,546

New Here ,
Aug 07, 2020

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No desktop. Aplicativo fecha ao buscar arquivo para importar.

On the desktop. Application closes when searching for file to import.

TOPICS
Desktop version, Error or problem, Import

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Rush 1,546

New Here ,
Aug 07, 2020

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No desktop. Aplicativo fecha ao buscar arquivo para importar.

On the desktop. Application closes when searching for file to import.

TOPICS
Desktop version, Error or problem, Import

Views

27

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Aug 07, 2020 0
Adobe Employee ,
Aug 10, 2020

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Hi there! 

We're sorry for the trouble. Could you share more information with us to start troubleshooting?

Looking forward to your response.

 

Thanks,

Kartika

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Aug 10, 2020 0
New Here ,
Aug 12, 2020

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Hello Kartika
I use Premiere more often.
It was closing when importing mp4 file.
I tried it now and it's OK.
Thanks for your attention.


Below print of my system configuration:

 

print-sistema.jpg

 

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Aug 12, 2020 0
Adobe Employee ,
Aug 13, 2020

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Thanks for the details. Is it working fine now?

Let me know.

Kartika

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Aug 13, 2020 0
Caffé LATEST
New Here ,
Aug 13, 2020

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Working OK!
Thank you.

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Aug 13, 2020 0