Rush 1,546

New Here ,
Aug 07, 2020 Aug 07, 2020

Copy link to clipboard

Copied

No desktop. Aplicativo fecha ao buscar arquivo para importar.

On the desktop. Application closes when searching for file to import.

TOPICS
Desktop version, Error or problem, Import

Views

76

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 10, 2020 Aug 10, 2020

Copy link to clipboard

Copied

Hi there! 

We're sorry for the trouble. Could you share more information with us to start troubleshooting?

Looking forward to your response.

 

Thanks,

Kartika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 12, 2020 Aug 12, 2020

Copy link to clipboard

Copied

Hello Kartika
I use Premiere more often.
It was closing when importing mp4 file.
I tried it now and it's OK.
Thanks for your attention.


Below print of my system configuration:

 

print-sistema.jpg

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 13, 2020 Aug 13, 2020

Copy link to clipboard

Copied

Thanks for the details. Is it working fine now?

Let me know.

Kartika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 13, 2020 Aug 13, 2020

Copy link to clipboard

Copied

LATEST
Working OK!
Thank you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines