Rush // Audio greyed out

Community Beginner ,
Jan 06, 2021 Jan 06, 2021

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No matter what music track I use, it's greyed out. Even Adobe stock music. What is going on? Why is the audio not working? (Voiceover works, but music doesn't.) I'm using my iPhone for 100% of footage, music, editing, etc. 

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Error or problem, Mobile version

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Adobe Employee ,
Jan 07, 2021 Jan 07, 2021

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Hi Maryann!

Really sorry about the trouble. We can get this checked. Could you share a screen recording that displays the issue? Also, what type of account do you have (education/work or individual)?

Looking forward to your response.

Thanks,

Kartika

 

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Community Beginner ,
Jan 11, 2021 Jan 11, 2021

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Hi Kartika! 

Missed your note the other day. I'm still having the problem. This is a normal account. I've attached a screenshot of the issue. Also, it doesn't matter what track I select: all get greyed out!

 

B7BDBD16-C771-4F76-ACA1-A17480D89C74.png

Thanks for your help!

Maryann

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Adobe Employee ,
Jan 13, 2021 Jan 13, 2021

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That's weird! Which device are you using? Also, are you importing Rush soundtracks? 

Kartika

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Community Beginner ,
Jan 13, 2021 Jan 13, 2021

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Hi Kartika!

 

It is FRUSTRATING to say the least! I am using an iPhone 8. Regular size. And it does NOT matter what music I'm using. It ALL gets greyed out. 

EC7C2AB2-0B35-43C0-A3C4-03D9C3D0BA12.png

I included music from Adobe Rush in this snapsho

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Adobe Employee ,
Jan 15, 2021 Jan 15, 2021

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Thanks for the screenshot. It helps. I have the same device and can't reproduce the issue. Could you confirm if the Audio track is not muted? See the image for reference:

Screenshot_8.jpg

 

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Community Beginner ,
Jan 15, 2021 Jan 15, 2021

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Problem solved!  Those buttons had disappeared so I didn't think of that. Thank you!

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