Rush Camera won't import footage into editor (iPhone 11 Pro)

New Here ,
Sep 11, 2020

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I'm working with a student who has downloaded the Rush app on her iPhone 11 Pro. When I record a clip using Rush camera, a NUMBER and CHECKMARK appear in the bottom right corner. This does not happen to her. She only sees the timestamp indicating how long her recording was. 

 

Do you know why this is happening for her? Can you assist with this problem?

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Error or problem, Mobile version

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Adobe Employee ,
Sep 15, 2020

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Hi there!

Sorry about that. This looks like a permission issue to me. Could you check if access allowed Premiere Rush to Read and Write in Photos? In addition to this, check if the Camera access is turned on as well.

Go to phone Settings > Premiere Rush > Photos > Read and Write. 

 

Let us know if that helps.

Thanks,

Kartika

 

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