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Rush causes display problems with green and pink screen

New Here ,
Apr 06, 2020 Apr 06, 2020

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Adobe Rush just installed on iMac 2013, running Mojave. Rush open for about 5 minutes, added a few clips to the timeline, played the video, then tried to look at the menus. Menus appeared in random places on the screen in fuzzy pink and green colors, both in Rush and in other apps when I switched away from Rush. Not ready for use.

 

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correct answers 1 Correct answer

Adobe Employee , Apr 07, 2020 Apr 07, 2020

Hi there!

Welcome to the Rush community. The green and pink screen indicates your GPU driver is not compatible. As you're on Mac,  I'd recommend you to update your macOS. 

Let us know if it brings any change.

Thank you,

Kartika

 

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Adobe Employee ,
Apr 07, 2020 Apr 07, 2020

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Hi there!

Welcome to the Rush community. The green and pink screen indicates your GPU driver is not compatible. As you're on Mac,  I'd recommend you to update your macOS. 

Let us know if it brings any change.

Thank you,

Kartika

 

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New Here ,
Apr 14, 2020 Apr 14, 2020

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OK, that's a good answer, although I can't update past Mohave yet untl I get a virtual machine in place that can run the apps I need that will not be updated. Rush will have to wait a bit.

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Adobe Employee ,
Apr 08, 2020 Apr 08, 2020

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Hey EllenM!

So sorry for the display issue! I wonder if the solution listed in this HelpX document will fix it!

 

Let us know,

Caroline

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New Here ,
Apr 08, 2020 Apr 08, 2020

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Thank you for the suggestion. However on the Help page, it says Rush does not have rendering preferences, and I have a mac, so I cannot install the suggested driver. 

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New Here ,
Nov 05, 2020 Nov 05, 2020

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I too am having this issue, both my Mac and Rush are up to date.

Catalina version 10.15.7, Rush 1.5.34

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New Here ,
Dec 07, 2020 Dec 07, 2020

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Yes, same here. Super frustrating. Just updated to Big Sur

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