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Rush causes display problems with green and pink screen

New Here ,
Apr 06, 2020

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Adobe Rush just installed on iMac 2013, running Mojave. Rush open for about 5 minutes, added a few clips to the timeline, played the video, then tried to look at the menus. Menus appeared in random places on the screen in fuzzy pink and green colors, both in Rush and in other apps when I switched away from Rush. Not ready for use.

 

title edited by mod

Hi there!

Welcome to the Rush community. The green and pink screen indicates your GPU driver is not compatible. As you're on Mac,  I'd recommend you to update your macOS. 

Let us know if it brings any change.

Thank you,

Kartika

 

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Rush causes display problems with green and pink screen

New Here ,
Apr 06, 2020

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Adobe Rush just installed on iMac 2013, running Mojave. Rush open for about 5 minutes, added a few clips to the timeline, played the video, then tried to look at the menus. Menus appeared in random places on the screen in fuzzy pink and green colors, both in Rush and in other apps when I switched away from Rush. Not ready for use.

 

title edited by mod

Hi there!

Welcome to the Rush community. The green and pink screen indicates your GPU driver is not compatible. As you're on Mac,  I'd recommend you to update your macOS. 

Let us know if it brings any change.

Thank you,

Kartika

 

TOPICS
Error or problem

Views

544

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Apr 06, 2020 0
Adobe Employee ,
Apr 07, 2020

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Hi there!

Welcome to the Rush community. The green and pink screen indicates your GPU driver is not compatible. As you're on Mac,  I'd recommend you to update your macOS. 

Let us know if it brings any change.

Thank you,

Kartika

 

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Apr 07, 2020 0
New Here ,
Apr 14, 2020

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OK, that's a good answer, although I can't update past Mohave yet untl I get a virtual machine in place that can run the apps I need that will not be updated. Rush will have to wait a bit.

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Apr 14, 2020 0
Adobe Employee ,
Apr 08, 2020

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Hey EllenM!

So sorry for the display issue! I wonder if the solution listed in this HelpX document will fix it!

 

Let us know,

Caroline

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Apr 08, 2020 0
New Here ,
Apr 08, 2020

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Thank you for the suggestion. However on the Help page, it says Rush does not have rendering preferences, and I have a mac, so I cannot install the suggested driver. 

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Apr 08, 2020 0