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Rush CC on Win 10. Preview has sound; Export to MP4 in stereo has no sound

New Here ,
Feb 09, 2019

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So, I selected the defaults for the first Export.  Stereo, etc.  I exported to my local machine. 

The MP4 vid looks fine.... however, there is no sound.

I tried other MP4's on my computer, and the sound is fine. 

Tried the second test.Again, there is sound (of me talking) in the Preview.

I export to the local machine with Mono as the selection.

I have success in Mono.

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Rush CC on Win 10. Preview has sound; Export to MP4 in stereo has no sound

New Here ,
Feb 09, 2019

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So, I selected the defaults for the first Export.  Stereo, etc.  I exported to my local machine. 

The MP4 vid looks fine.... however, there is no sound.

I tried other MP4's on my computer, and the sound is fine. 

Tried the second test.Again, there is sound (of me talking) in the Preview.

I export to the local machine with Mono as the selection.

I have success in Mono.

Views

127

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 09, 2019 0
Adobe Employee ,
Feb 12, 2019

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Hi CL7788!

Is it just this project that's exporting with no audio or is it all projects you export?

Try holding "shift" while you launch Rush on your desktop to clear the cache. Sounds like something's jamming the flow.

Caroline

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