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Rush CC so slow on my Macbook pro 2015... why ?

Community Beginner ,
Apr 08, 2020

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Hello, 

Rush CC is great for iOS but why is it so slow on my MacBook Pro 2015 ???

Thank you for your help.

 

MacBook Pro Retina 15'

2,2 GHz Intel Core i7 4 hearts

16 Go 1600 MHz DDR3

Intel Iris Pro 1536 Mo

Rush works perfectly now.

I think that checking permissions and finding that there was an old 1.0 Rush folder that still existed. And then delete it... may have helped.

I also cleaned SMC and NVRAM on my Mac and it may also helped a lot. I give you the link if it may help : https://www.digitaltrends.com/computing/how-to-stop-mac-from-freezing/

Thank you for your help, Kartika.

Lionel

TOPICS
Desktop version, Error or problem, Freeze or hang, Hardware or GPU, Performance

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Rush CC so slow on my Macbook pro 2015... why ?

Community Beginner ,
Apr 08, 2020

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Hello, 

Rush CC is great for iOS but why is it so slow on my MacBook Pro 2015 ???

Thank you for your help.

 

MacBook Pro Retina 15'

2,2 GHz Intel Core i7 4 hearts

16 Go 1600 MHz DDR3

Intel Iris Pro 1536 Mo

Rush works perfectly now.

I think that checking permissions and finding that there was an old 1.0 Rush folder that still existed. And then delete it... may have helped.

I also cleaned SMC and NVRAM on my Mac and it may also helped a lot. I give you the link if it may help : https://www.digitaltrends.com/computing/how-to-stop-mac-from-freezing/

Thank you for your help, Kartika.

Lionel

TOPICS
Desktop version, Error or problem, Freeze or hang, Hardware or GPU, Performance

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913

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Apr 08, 2020 0
Adobe Employee ,
Apr 08, 2020

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Hi there!

Sorry for the slow performance of Rush on your Macbook. Can you share the following details?

  • What type of media file are you working with (codec/ format, frame rate, frame size)?
  • Does it happen with a specific project or it's random?

Let us know.

Thank you,

Kartika

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Apr 08, 2020 0
Community Beginner ,
Apr 15, 2020

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Hello,
Thank you for your answer.
Here are the requested informations :

Type : Séquence MPEG
File size : 29,31 Mo
Image size : 1920 x 1080
fps : 25,00
Format audio source : 44100 Hz - Compressé - Mono
urée totale : 00:01:57:03
Rapport L/H en pixels : 1,0
Alpha : None
codec vidéo : MP4/MOV H.264 4:2:0

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Apr 15, 2020 0
Community Beginner ,
Apr 16, 2020

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And... it is random. The problem occurs with different projects.

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Apr 16, 2020 0
Adobe Employee ,
Apr 17, 2020

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Thanks for the information provided. Try to launch Rush via login in the Root user. Here's how:https://support.apple.com/en-in/HT204012

Let us know if it brings any change

Kartika

 

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Apr 17, 2020 0
Community Beginner ,
May 06, 2020

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Hello Kartika,

It changes everything ! It is fast. Just perfect. Does it mean that I have to login as a root user each time I need to use Rush ? 

Lionel

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May 06, 2020 0
Adobe Employee ,
May 07, 2020

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Hi Lionel, thanks for confirming. No that doesn't mean that. After this step, we can check if the permission is provided to Adobe folders. Check this link: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html

 

I hope this helps.

Kartika

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May 07, 2020 0
Community Beginner ,
May 08, 2020

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Hello Kartika,

Permissions (read and write) were already provided on Rush folders.

Lionel

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May 08, 2020 0
Adobe Employee ,
May 13, 2020

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Could you try by creating a new user account? https://www.imore.com/how-create-new-user-account-your-mac

 

Thanks,

Kartika

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May 13, 2020 0
Community Beginner ,
May 15, 2020

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Rush works perfectly now.

I think that checking permissions and finding that there was an old 1.0 Rush folder that still existed. And then delete it... may have helped.

I also cleaned SMC and NVRAM on my Mac and it may also helped a lot. I give you the link if it may help : https://www.digitaltrends.com/computing/how-to-stop-mac-from-freezing/

Thank you for your help, Kartika.

Lionel

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May 15, 2020 1
Adobe Employee ,
May 20, 2020

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Awesome to hear it's working now. Give us a shout if you need anything else. 🙂

Thanks

Kartika 

 

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May 20, 2020 0