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Rush crashing on import of standard media Mac

New Here ,
Apr 01, 2020

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MacBook Pro (Retina, 15-inch, Early 2013)

2.4 GHz Quad-Core Intel Core i7

NVIDIA GeForce GT 650M 1 GB

Intel HD Graphics 4000 1536 MB

8GB RAM

MacOSX10.15

 

I uninstalled all traces of Adobe CC on my Mac and still this does not work for me. I have tried different media all standard video. Not even the tutorial media imports. It hangs and needs to be forced to quit. I need to get this going, and have faith it is going to work for hundreds of students remotly trying to complete courses. Why has it NEVER worked for me after trying for so long? I sign in with my University shared device licensing.

Please help this is driving me mad! 

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Crash, Desktop version, Error or problem, Freeze or hang, Import

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Rush crashing on import of standard media Mac

New Here ,
Apr 01, 2020

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MacBook Pro (Retina, 15-inch, Early 2013)

2.4 GHz Quad-Core Intel Core i7

NVIDIA GeForce GT 650M 1 GB

Intel HD Graphics 4000 1536 MB

8GB RAM

MacOSX10.15

 

I uninstalled all traces of Adobe CC on my Mac and still this does not work for me. I have tried different media all standard video. Not even the tutorial media imports. It hangs and needs to be forced to quit. I need to get this going, and have faith it is going to work for hundreds of students remotly trying to complete courses. Why has it NEVER worked for me after trying for so long? I sign in with my University shared device licensing.

Please help this is driving me mad! 

TOPICS
Crash, Desktop version, Error or problem, Freeze or hang, Import

Views

75

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 01, 2020 0
Adobe Employee ,
Apr 02, 2020

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Hi there!

We're sorry to see Premiere Rush crashes while importing the media files.

I hope this helps.

Thank you, 

Kartika

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Apr 02, 2020 0