Rush exports audio but no video

[dwils72675546]

Hello, I have tried to share my video I have in made in rush on my laptop.

It's exporting the titles and audio but no video? 

Anyone having the same issues?

[Kartika Rawat]

Hi there,

We're sorry for the trouble you're having with Premiere Rush. Please provide more details to see what causing this issue.

• Which device are you using?
• What type of media files you're working with (codec/ format, frame rate, frame size)?
• Is it happening with a specific project or is it random?

Let us know. Happy to help.

Thanks,

Kartika

[dwils72675546]

Sorry, I'm not tech-savvy with videos, but I hope this helps.

It only happens with this video so makes me think its to do with the video its self.

Mac OS - updated

The video was taken on my phone.

Dimensions: 720 × 1280

Duration: 02.13

Codecs: AAC, HEVC

Sorry, I'm not tech-savvy with videos.

[Kartika Rawat]

Thanks for the details. Did you try exporting your video through other presets? It seems like specific issue with a  video. Would you mind sharing it with us?

Kartika