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Rush exports audio but no video

New Here ,
Jul 31, 2020

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Hello, I have tried to share my video I have in made in rush on my laptop.

 

It's exporting the titles and audio but no video? 

 

Anyone having the same issues?

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Rush exports audio but no video

New Here ,
Jul 31, 2020

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Hello, I have tried to share my video I have in made in rush on my laptop.

 

It's exporting the titles and audio but no video? 

 

Anyone having the same issues?

TOPICS
Export

Views

39

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 31, 2020 0
Adobe Employee ,
Jul 31, 2020

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Hi there,

We're sorry for the trouble you're having with Premiere Rush. Please provide more details to see what causing this issue.

  • Which device are you using?
  • What type of media files you're working with (codec/ format, frame rate, frame size)?
  • Is it happening with a specific project or is it random?

Let us know. Happy to help.

 

Thanks,

Kartika

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Jul 31, 2020 0
New Here ,
Aug 01, 2020

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Sorry, I'm not tech-savvy with videos, but I hope this helps.

 

It only happens with this video so makes me think its to do with the video its self.

 

Mac OS - updated

 

The video was taken on my phone.

 

Dimensions: 720 × 1280

 

Duration: 02.13

 

Codecs: AAC, HEVC

 

Sorry, I'm not tech-savvy with videos.

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Aug 01, 2020 0
Adobe Employee ,
Aug 03, 2020

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Thanks for the details. Did you try exporting your video through other presets? It seems like specific issue with a  video. Would you mind sharing it with us?

Kartika

 

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Aug 03, 2020 0