Highlighted

Rush for MacOS freezes and freezes also the computer

Explorer ,
Apr 03, 2020

Copy link to clipboard

Copied

I did a simple video edit of (cut-to-cut speeding and some transitions). 
After I edit, my exposure, Rush freezes and also freeze my MacBook pro. 
After I add sound-effect (10sec mp3) Rush freezes and also freezes my MacBook pro.

I downgrade from last version 1.5.2 to 1.5.1 and 1.5.0 and that phenomena still occurs.

Thanks for the info provided. Ideally, screen recording files are the variable frame rate. They could cause the playback issue and sometimes make the application works slow. I'd personally recommend you transcode your files using software like HandBrake. You can also try by reducing the frame size of your media files and see if it's creating the same behavior.

Let us know how it goes.

Kartika

 

TOPICS
Crash, Desktop version, Freeze or hang

Views

260

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Rush for MacOS freezes and freezes also the computer

Explorer ,
Apr 03, 2020

Copy link to clipboard

Copied

I did a simple video edit of (cut-to-cut speeding and some transitions). 
After I edit, my exposure, Rush freezes and also freeze my MacBook pro. 
After I add sound-effect (10sec mp3) Rush freezes and also freezes my MacBook pro.

I downgrade from last version 1.5.2 to 1.5.1 and 1.5.0 and that phenomena still occurs.

Thanks for the info provided. Ideally, screen recording files are the variable frame rate. They could cause the playback issue and sometimes make the application works slow. I'd personally recommend you transcode your files using software like HandBrake. You can also try by reducing the frame size of your media files and see if it's creating the same behavior.

Let us know how it goes.

Kartika

 

TOPICS
Crash, Desktop version, Freeze or hang

Views

261

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 03, 2020 1
Community Beginner ,
Apr 03, 2020

Copy link to clipboard

Copied

PC freeze too. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 03, 2020 0
Adobe Employee ,
Apr 03, 2020

Copy link to clipboard

Copied

Hi there!

Can you provide the same details?

Thanks,

Kartika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 03, 2020 0
Adobe Employee ,
Apr 03, 2020

Copy link to clipboard

Copied

Hi Itai_Nadav!

We're sorry about this.

  • Could you provide system specifications (OS, CPU, RAM, GPU)?
  • What type of media files are you working with (codec/ format, frame rate, frame size)? 

Let us know, happy to help.

Thank you,

Kartika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 03, 2020 0
Explorer ,
Apr 04, 2020

Copy link to clipboard

Copied

Hi Kartika

MacBook Pro (Retina, 13-inch, Early 2015)
macOS Mojave 10.14.6 (18G4032)
i7 3.1 GHz
16 GB 1867 MHz DDR3
Intel Iris Graphics 6100 1536 MB

 

media files type:
Video files:
Full HD 1920 × 1080 25fps AAC, H.264
Samsung screen recording 2220 × 1080 H.264, AAC

Audio files:
m4a (mono, Sample rate:48 kHz)
mp3 (stereo, Sample rate: 44.1 kHz)


Images: jpg and png


BTW, Rush is still unstable, so I managed to export the timeline as it is and needed to work on the rest of my video in Premiere Pro CC 2018 (2020 cannot be used)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 04, 2020 0
Adobe Employee ,
Apr 07, 2020

Copy link to clipboard

Copied

Thanks for the info provided. Ideally, screen recording files are the variable frame rate. They could cause the playback issue and sometimes make the application works slow. I'd personally recommend you transcode your files using software like HandBrake. You can also try by reducing the frame size of your media files and see if it's creating the same behavior.

Let us know how it goes.

Kartika

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 07, 2020 1