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Rush Freezes at Preparing Media Windows 10

New Here ,
Jun 11, 2020

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Hi,

 

I have been using rush successfully for 3 plus months. 2 days ago it started freezing at "Preparing Media" when importing a new project. Using windows 10 HP Spectre. 

 

I have already:

1. Reinstalled Rush

2. Deleted Cache files

3. Updated the NVidia and Intel Video Drivers.

4. Restarted several times during the above process. 

5. Created a dump file.

 

Stuck as what to do next. Appreciate the help.

TOPICS
Crash, Desktop version, Error or problem, Import

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Rush Freezes at Preparing Media Windows 10

New Here ,
Jun 11, 2020

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Hi,

 

I have been using rush successfully for 3 plus months. 2 days ago it started freezing at "Preparing Media" when importing a new project. Using windows 10 HP Spectre. 

 

I have already:

1. Reinstalled Rush

2. Deleted Cache files

3. Updated the NVidia and Intel Video Drivers.

4. Restarted several times during the above process. 

5. Created a dump file.

 

Stuck as what to do next. Appreciate the help.

TOPICS
Crash, Desktop version, Error or problem, Import

Views

109

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Jun 11, 2020 0
Adobe Community Professional ,
Jun 12, 2020

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What media are you adding when you get this message? If it is video, what is format and resolution and what device recorded the video?

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Jun 12, 2020 0
New Here ,
Jun 12, 2020

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Hello,

I have the same issue. When I want to start a new project a crash report pops up. I had no problem with Rush till the latest update (version 1.5.12). To solve the problem I deleted this version and tried to reinstall the previous version 1.5.8, but it automatically updates to 1.5.12. Tried to open a old Rush project, but the same problem appears.

Screenshot-Rush-crashreport.jpgI use Rush on my desktop (Window 10, Intel Core i7, NVIDIA Geforce GTX 1050). All are updated. 

Hope the problem can be solved.

 

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Jun 12, 2020 0
New Here ,
Jun 12, 2020

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The video is from a sony a6100 camera, mp4, 720p.

 

It has worked previously. 

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Jun 12, 2020 0
New Here ,
Jun 12, 2020

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I decided to try exporting a previously iH.264 error.

 

See attached.Screenshot (3).png

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Jun 12, 2020 0