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Hi,
I have been using rush successfully for 3 plus months. 2 days ago it started freezing at "Preparing Media" when importing a new project. Using windows 10 HP Spectre.
I have already:
1. Reinstalled Rush
2. Deleted Cache files
3. Updated the NVidia and Intel Video Drivers.
4. Restarted several times during the above process.
5. Created a dump file.
Stuck as what to do next. Appreciate the help.
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What media are you adding when you get this message? If it is video, what is format and resolution and what device recorded the video?
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Hello,
I have the same issue. When I want to start a new project a crash report pops up. I had no problem with Rush till the latest update (version 1.5.12). To solve the problem I deleted this version and tried to reinstall the previous version 1.5.8, but it automatically updates to 1.5.12. Tried to open a old Rush project, but the same problem appears.
I use Rush on my desktop (Window 10, Intel Core i7, NVIDIA Geforce GTX 1050). All are updated.
Hope the problem can be solved.
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The video is from a sony a6100 camera, mp4, 720p.
It has worked previously.
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I decided to try exporting a previously iH.264 error.
See attached.