Rush import on mobile

New Here ,
Apr 24, 2021 Apr 24, 2021

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Trying to use Rush on S20 for small projects shot from my phone. Some videos import, but others of the same format give me a "can not import media(s)" message. Any ideas? I'm stumped. 

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Error or problem, Import, Mobile version

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Adobe Employee ,
Apr 27, 2021 Apr 27, 2021

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Hi there!

Thanks for writing in. Can you provide the details of media files (codec/ format, frame rate, frame size)? 

Can you share the sample file?

Let us know.

Thanks again.

Kartika

 

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