Rush is crashing and failing to download MP4 file onto my computer

New Here ,
Mar 04, 2021 Mar 04, 2021

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This app has been great to use but it isn't performing as well as I think it should. I have a decenlty capable computer with pretty good specs and I can't download my finished MP4 file. Yesterday I had to try 3 differnent times as the first 2 times the download failed and crashed my computer. 

 

Today I had to make some edits to my video and I have already tried to download my updated mp4 file with no success. 

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Crash, Error or problem, Export, Freeze or hang, Performance

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Adobe Employee ,
Mar 09, 2021 Mar 09, 2021

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Hi Victor!

We're sorry about the crash. Can you provide more information?

  • What are your system specs (OS, CPU, RAM, GPU)?
  • Are you getting any error codes or messages?
  • What type of files are you editing (codec/ format, frame rate, frame size)? Which device did you use to capture them?

 

Let us know,

Kartika

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