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Rush is not loading projects

New Here ,
Aug 09, 2020

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Rush on my laptop is stuck on the loading page. The loading circle just keeps spinning forever. I tried uninstalling and reinstalling Rush and CC, logging my account out and back in, restarting my laptop, even letting one of your agents control my laptop, but nothing is solved. It just randomly happens. It hadn't been working for like 2 months but then it worked completely fine a few days ago.

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Desktop version, Error or problem, Freeze or hang

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Rush is not loading projects

New Here ,
Aug 09, 2020

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Rush on my laptop is stuck on the loading page. The loading circle just keeps spinning forever. I tried uninstalling and reinstalling Rush and CC, logging my account out and back in, restarting my laptop, even letting one of your agents control my laptop, but nothing is solved. It just randomly happens. It hadn't been working for like 2 months but then it worked completely fine a few days ago.

TOPICS
Desktop version, Error or problem, Freeze or hang

Views

73

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Aug 09, 2020 0
Adobe Employee ,
Aug 10, 2020

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Hi Terrence,

We're sorry for the trouble you're having with Premiere Rush while launching. I hope this community discussion helps: https://community.adobe.com/t5/premiere-rush/premiere-rush-showing-blue-circle-constantly/m-p/113172...

Let us know how it goes.

 

Thanks,

Kartika

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Aug 10, 2020 0
New Here ,
Aug 10, 2020

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Hi Kartika,

I am sorry to say that my laptop is currently unavailable as it is being taken to fix some WiFi issues. I will try this once I have it back.

Thanks,

Terrence

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Aug 10, 2020 0
New Here ,
Aug 17, 2020

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Hey Kartika, the issue is currently resolved after the laptop's WiFi issue was fixed. I will inform you if this happens again.

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Aug 17, 2020 0
Adobe Employee ,
Aug 18, 2020

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Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future.

 

Happy editing!

Kartika

 

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Aug 18, 2020 0