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Rush isnt loading

New Here ,
Jun 29, 2020

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Before any adobe devs comment: YES my pc meets the minimus requirements. but how do i troubleshoot it. The problem is everytime i open rush, no projects will load. Only a spinning blue circle. I even had i running while i was sleeping at IT STILL doesnt load. I really wanna buy it, but i cant even use the trail version. i tried restarting and uninstalling and reinstalling rush and creative cloud all together. Plz halp 😧

 

I use windows 10.

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Desktop version, Error or problem, Freeze or hang

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Rush isnt loading

New Here ,
Jun 29, 2020

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Before any adobe devs comment: YES my pc meets the minimus requirements. but how do i troubleshoot it. The problem is everytime i open rush, no projects will load. Only a spinning blue circle. I even had i running while i was sleeping at IT STILL doesnt load. I really wanna buy it, but i cant even use the trail version. i tried restarting and uninstalling and reinstalling rush and creative cloud all together. Plz halp 😧

 

I use windows 10.

TOPICS
Desktop version, Error or problem, Freeze or hang

Views

31

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 29, 2020 0
Adobe Employee ,
Jul 01, 2020

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Hi there,

We're sorry for the trouble. Could you share the version of Premiere Rush you're using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185

Also, you can try switching the graphics card to Standard VGA and then test the issue? You may follow this path: Open Device Manager > Select Display adapters > Right-click the GPU > Select Update Driver > Browse my computer for driver software > Let me pick from a list of available drivers on my computer > Select Microsoft Display Adapter > Next > OK
This is just a troubleshooting step.

Let us know if it brings any change.

 

Kartika

 

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