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Hi Everyone, when I work on projects in Rush, and, for example - letting the video play - all actions lock. I can't stop the playing of the video, or open any of the menus or tools. The only way I can stop it is Alt+Ctrl+Del and crash it through Task manager.
Thanks
David
Hi there, David!
I helped another Rush user with the same issue this morning. They solved it by updating Rush! Seems like a simple fix, but it's tricky because your OS needs to be completely up to date (you can check that here: https://support.microsoft.com/en-us/help/4027667/windows-10-update ) as well as all your drivers!
Let me know if this works for you as well,
Caroline
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Moving this query to Premiere Rush community, experts here will be able to assist you quickly and better.
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Hi David,
Sorry to hear that you're having trouble with Rush. I understand that Rush freezes on you and you have to force quit it via the Task Manager.
Additionally, I'd advise you to test it with a different type of media and see if that helps.
Keep us posted.
Thanks,
Rameez
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Thanks so much Rameez,I hope you can help. I have shut down and re-started PC and still it happens. I have 5 projects in Rush and it happens with all of them. Once I start playing a video, there is nothing I can do to stop it playing or activate any editing tools etc. Once the video finishes playing, it starts all over again in a loop.
1) OS: Windows 10 Home / RAM 16GB / CPU @3.60GHz / 3600Mhz / Intel i7-7700
2) videos from Camcorder, e.g. .m2ts
3) It's now happening with all my projects, but only now this afternoon. Fine all day yesterday and all day today, until now. I have closed it down a number of times, and turned the PC off and on again, and still it happens.
Thanks for your help and time.
David
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Hi there, David!
I helped another Rush user with the same issue this morning. They solved it by updating Rush! Seems like a simple fix, but it's tricky because your OS needs to be completely up to date (you can check that here: https://support.microsoft.com/en-us/help/4027667/windows-10-update ) as well as all your drivers!
Let me know if this works for you as well,
Caroline