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i am using Adobe Premiere Rush in Version 1.2.12 (Build 10) on Windows 10.
I created a project with cloud sync - spend hours for cut's, speech.
Then I wanna open the project on my mobile - Samsung S9 Plus in Version 126.96.36.19903
thats works - but it dosen't show me all the videofiles. So what - I added a long video from my mobile and spend more hours for cut's. Then I wait for the sync.
So back to my Desktop - ohh ..... what happend to my project? It's empty....
Back to my mobile "Fehler Ihr Projekt konnte nicht geöffnet werden. Versuchen Sie es erneut"
OK - don't panic... I open the cloud. I recover all the deletes files in the folder Adobe\Assets\[HASH]
it did not help. I try to rename the recoverd folder with a new empty folder (other HASH) - it dit not work.
So my project is trash - there is no way so save subversions of a project.
I opened an service request - but no help for crashed projects...
I am skeptical to give another try and waste my time. Any ideas to prevent/recover?
Title edited by mod
Welcome to the community. Sorry to hear that you're unable to open the project on Premiere Rush.
To share crash logs from your mobile:
Looking forward to your response.
this was my first try, in my new project I disabled - sync.
logs in PM
I've received the crash logs and forward them to the Premiere Rush team for further investigation. I was wondering how much space available in your device (Phone)?
hi, I have 64 GB (13 GB freespace)