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Rush - project is empty after sync on [Win 10]

New Here ,
Jan 17, 2020

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Hello,

 

i am using Adobe Premiere Rush in Version 1.2.12 (Build 10) on Windows 10.

I created a project with cloud sync - spend hours for cut's, speech.

Then I wanna open the project on my mobile - Samsung S9 Plus in Version 1.2.21.3203

thats works - but it dosen't show me all the videofiles. So what - I added a long video from my mobile and spend more hours for cut's. Then I wait for the sync.

So back to my Desktop - ohh ..... what happend to my project? It's empty....

Back to my mobile "Fehler Ihr Projekt konnte nicht geöffnet werden. Versuchen Sie es erneut"

 

OK - don't panic... I open the cloud. I recover all the deletes files in the folder Adobe\Assets\[HASH]

it did not help. I try to rename the recoverd folder with a new empty folder (other HASH) - it dit not work.

So my project is trash - there is no way so save subversions of a project.

I opened an service request - but no help for crashed projects...

I am skeptical  to give another try and waste my time. Any ideas to prevent/recover?

 

Title edited by mod

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Cloud sync, Crash, Error or problem

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Rush - project is empty after sync on [Win 10]

New Here ,
Jan 17, 2020

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Hello,

 

i am using Adobe Premiere Rush in Version 1.2.12 (Build 10) on Windows 10.

I created a project with cloud sync - spend hours for cut's, speech.

Then I wanna open the project on my mobile - Samsung S9 Plus in Version 1.2.21.3203

thats works - but it dosen't show me all the videofiles. So what - I added a long video from my mobile and spend more hours for cut's. Then I wait for the sync.

So back to my Desktop - ohh ..... what happend to my project? It's empty....

Back to my mobile "Fehler Ihr Projekt konnte nicht geöffnet werden. Versuchen Sie es erneut"

 

OK - don't panic... I open the cloud. I recover all the deletes files in the folder Adobe\Assets\[HASH]

it did not help. I try to rename the recoverd folder with a new empty folder (other HASH) - it dit not work.

So my project is trash - there is no way so save subversions of a project.

I opened an service request - but no help for crashed projects...

I am skeptical  to give another try and waste my time. Any ideas to prevent/recover?

 

Title edited by mod

TOPICS
Cloud sync, Crash, Error or problem

Views

164

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Jan 17, 2020 0
Adobe Employee ,
Jan 20, 2020

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Hi there!

Welcome to the community. Sorry to hear that you're unable to open the project on Premiere Rush. 

  • Are you getting this issue with other projects too?
  • Could you share a crash log with us? So that we can understand what exactly happens.

To share crash logs from your mobile:

  1. Launch Rush 
  2. From the Project Browser, tap on the gear icon (top left of screen) 
  3. Tap on Preferences > Share logs.

Looking forward to your response.

Kartika 

 

 

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Jan 20, 2020 0
New Here ,
Jan 21, 2020

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this was my first try, in my new project I disabled - sync.

logs in PM

 

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Jan 21, 2020 0
Adobe Employee ,
Jan 23, 2020

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Hey,

I've received the crash logs and forward them to the Premiere Rush team for further investigation. I was wondering how much space available in your device (Phone)?

Thanks,

Kartika

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Jan 23, 2020 0
New Here ,
Jan 23, 2020

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hi, I have 64 GB (13 GB freespace)

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Jan 23, 2020 0