Rush project will not open

Community Beginner ,
Mar 22, 2021 Mar 22, 2021

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Using Rush 1.5.54 from Creative Cloud

Windows 10

 

I have 3 projects in Rush at the minute.

The application opens without issue.

2 of the projects open without issue. 

1 of the projects will not open.

I click the project and nothing happens. The only thing that 'happens' is that the application window will flicker like it's about to load the project, but just re-loads the home, 'your projects', screen.

Was able to open the project last week.

 

Have tried restarting.

Have tried logging out then back in. 

Have tried uninstalling and re-installing. 

Have tried turning sync on/off 

 

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Desktop version, Error or problem

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Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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To add to this, the media assets for my project aren't here:

C:\Users\MYPROFILE\Documents\Adobe\Premiere Rush\Managed Media\Assets

 

The project also won't open in Premiere Pro 

I thought it may have been because I moved the location of the source files. I returned the source files to where they were when I made the project. That didn't help.

 

Would like some answers since a lot of time was spent on this project. 

 

 

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New Here ,
Apr 26, 2021 Apr 26, 2021

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Just posted a similar scenero.  Wonder if you got any response in the last month since you posted.

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Community Beginner ,
Apr 26, 2021 Apr 26, 2021

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Adobe suggested turning my VPN off (need a VPN for work reasons) as a VPN can prevent things from syncing/saving properly.

This did not resolve the issue for me so it's likely that the project didn't save properly or got corrupted. 

Am yet to test on a different work device because I work remotely but will try that as well. I doubt it'll work though. 

They also suggested uninstalling / re-instaling, and closing down all Adobe proceses in Task Manager, restarting the computer and then re-opening the software. I wasn't able to try this fully as you need to be a device administator to end some processes (again for work reasons, I am not an admin on my device). 

I gave Rush a try for its simplilcity and small learning curve, but from now on I'm probably just going to use Premiere Pro so projects will have a physical file on my work computer and not rely on cloud syncing.  

 

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Thanks so much for the response.

As for me, I am not on a VPN, so there is no reason for any syncing issues.  I don't have another device to test it on.  I have done the log-out-log-in routine a couple of times. I have not looked into what services or process might still be running after terminating.  I may try that today.

I tried Rush mainly because I just don't have $30 for a month of Premier Pro.  Just for this one project.

The only good thing is that all the source files are present, so recreating the project would not take too long.  I just don't need this to happen again, as I am on a short deadline having to get this done by the end of the week.

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