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Rush Project Won't Load

New Here ,
Nov 22, 2018

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I have one project that will not open... other projects will open, but not this one.

I was editing the project, exited the program, went right back in and it won't load. When I click on the project it just shows a grey window, nothing else.

Is there anything I can try?

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Rush Project Won't Load

New Here ,
Nov 22, 2018

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I have one project that will not open... other projects will open, but not this one.

I was editing the project, exited the program, went right back in and it won't load. When I click on the project it just shows a grey window, nothing else.

Is there anything I can try?

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Nov 22, 2018 1
Adobe Community Professional ,
Nov 23, 2018

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I've not run into this issue but what I would try would be some of the normal troubleshooting stuff such a restarting your computer. Signing out and signing back into Adobe Creative Cloud. Making sure you have the latest Updates. Turn your project sync on or off and then back to its original state again. Maybe even try clearing your Media Cache under preferences.

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Nov 23, 2018 1
Adobe Employee ,
Nov 27, 2018

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Could you post a screenshot of what it looks like when you try to open your project? I'm not completely sure what you mean by "grey window."

-Caroline

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Nov 27, 2018 0
New Here ,
Dec 10, 2018

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I have the same problem, tried everything, still comes up the same, have uninstalled and reinstalled programme, I can not get it to create project nothing, it just hangs with a blue circle spinning, turned off and back on computer still not working, where do I go from here.

Lyndon Williams

WLyndn1@aol.com

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Dec 10, 2018 0
Adobe Employee ,
Dec 10, 2018

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Hi everyone! Lyndon 49  mysterym36207177

Sorry to hear that Rush isn't working smoothly. My first idea is to find out if your machines meet the minimum requirements for the software! You can post your info here and I will check for you, or you can check yourselves at this link: Adobe Premiere Rush CC System Requirements

If your system meets the minimum requirements, please make sure everything is updated! Your OS, graphics drivers, CPUs, the whole lot. Because Rush is a recent software, it is most compatible with the newest versions of your hardware.

If your system is completely up-to-date, you've restarted your computer, and your screen is STILL completely gray with nothing showing, try selecting "View" from the toolbar at the top of your screen and selecting "Project Panel" from the drop-down menu. Does anything appear?

If none of these work for you, please post your system specs (OS, GPU, CPU, etc.) so I can give specific solutions for your hardware.

On a PC, please go to your System Settings, click on "System", and select "About."

On a Mac, please click the Apple logo in the top left of your screen and select "About This Mac"

Screenshot this info and drag the file into the reply box to upload it!

emiliat65082841 Your issue seems different than the one we're troubleshooting here. If none of these issues suggested work for you, I would like for you to make a new thread in this forum so that your specific problem can be addressed! 

-Caroline

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Dec 10, 2018 0
New Here ,
Dec 15, 2018

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For me, it's just a spinning blue circle...

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Dec 15, 2018 0
Community Beginner ,
Dec 18, 2018

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I have the same issue. Trying to compare Rush and Elements for an IT client for roll out on >100 seats and Rush is frozen. I'm a Premiere CC editor normally and the client has 4 'proper' edit suites using CC 2018.

Grey screen and spinning blue circle persist after quitting and relaunching the app and the PC. For reference Elements works fine and this is a brand new Toshiba i5 laptop, so this is unrelated to system performance.

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Dec 18, 2018 1
New Here ,
Jan 05, 2019

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OS Name Microsoft Windows 10 Home

Version 10.0.17134 Build 17134

Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)

Installed Physical Memory (RAM) 16.0 GB

Resolution 1920 x 1080 x 60 hertz

I have two drives:

Free Space 81.88 GB (87,921,029,120 bytes)

Free Space 407.19 GB (437,219,438,592 bytes)

Realtek Audio

Internet Connection is fine - Ethernet Cable (Occasionaly)

I have the same issues as mysterym

Something to add, after a couple months, the "help" provided by Adobe is extremely not helpful, and anytime I told them that I was busy, they called, and anytime I told them I was not busy, they did not call. Extremely frustrating given that a lot of work went into this project and it's just "dissapeared"...

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Jan 05, 2019 0
Enthusiast ,
Oct 05, 2019

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Looks like almost a year later, this problem is still around. I've used Rush maybe once before just to see how it work and up on opening it for the second time, about a month later, all i see is a spinning blue wheel on a grey background.
Win10-v2004 :: i7-9700 :: 64GB + m.2 :: Nvidia 2070 8GB>__________________________________________
Win10-1809 :: i7-9700 :: 64GB + m.2 :: Nvidia 2070 8GB

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Oct 05, 2019 0
Adobe Employee ,
Dec 05, 2018

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Hey JamesC!

Did you ever get your project to pull back up?

-Caroline

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Dec 05, 2018 0
Community Beginner ,
Dec 09, 2018

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Screenshot (18).png

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Dec 09, 2018 1
Community Beginner ,
Dec 09, 2018

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carolinesears

I have posted a screenshot of what I think james is going through. I am going through the same problem.

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Dec 09, 2018 0
New Here ,
Dec 09, 2018

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boating demo.JPGhello, I have the same problem, can't even begin.

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Dec 09, 2018 0
New Here ,
Dec 09, 2018

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Timeline shows, but doesn't preview in larger window when press play

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Dec 09, 2018 0
Community Beginner ,
Dec 09, 2018

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I have already started my project and was almost done, but Premiere crashed on me and then I couldn't open it anymore.

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Dec 09, 2018 0
Community Beginner ,
Dec 09, 2018

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I have the same problem as you. I open the project and nothing loads. There is only a gray screen. I can still create new projects but I can't open this project.

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Dec 09, 2018 0
New Here ,
Jan 05, 2019

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Also having the same issue for a specific project. Rush dumped saying it 'Encountered an Error' and now that project wont load on any device.

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Jan 05, 2019 0