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Rush repeatedly crashing early in project

Community Beginner ,
May 28, 2020

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I posted this same thing days ago but have gotten no response so I am posting it again. There has to be someone with Adobe who can address this.  The program has become effectively worthless until this is resolved.  

 

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Rush is repeatedly crashing early in creating a project.  Sometimes it crashes while simply opening a folder to import files; sometimes it happens while trying to import; sometimes it loads up just fine but freezes the moment I try to playback the video.

 

I am running v 1.5.12 and am including some of my system info below (I was not sure what would be necessary here so just copied/pasted a bunch of it).

 

Everything was working just fine even a couple days ago.  I was importing, editing, sharing--all was well.  Yesterday, I tried to use the program again and it took a few attempts to get everything to work but it did start working and I assumed it was a temporary issue.  Today, it is 100% failure rate.

 

This is incredibly frustrating when I'm supposed to be working on a timeline.  Any input is appreciated.

 

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OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-5LIDE8S
System Manufacturer Dell Inc.
System Model Inspiron 15-7579
System Type x64-based PC
System SKU 0743
Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2901 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.27.0, 1/18/2019
SMBIOS Version 3.0
Embedded Controller Version 255.255
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 11.9 GB
Available Physical Memory 6.73 GB
Total Virtual Memory 13.7 GB
Available Virtual Memory 7.81 GB
Page File Space 1.81 GB

Edit: I have created a dump file if that helps and can send it to whoever may benefit.

Edit 2: I have tried reloading previous versions of Rush all with the same result.  The problem occurs no matter what file I try to import (if I even get that far).

TOPICS
Crash, Desktop version, Freeze or hang

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Rush repeatedly crashing early in project

Community Beginner ,
May 28, 2020

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I posted this same thing days ago but have gotten no response so I am posting it again. There has to be someone with Adobe who can address this.  The program has become effectively worthless until this is resolved.  

 

*************************

 

Rush is repeatedly crashing early in creating a project.  Sometimes it crashes while simply opening a folder to import files; sometimes it happens while trying to import; sometimes it loads up just fine but freezes the moment I try to playback the video.

 

I am running v 1.5.12 and am including some of my system info below (I was not sure what would be necessary here so just copied/pasted a bunch of it).

 

Everything was working just fine even a couple days ago.  I was importing, editing, sharing--all was well.  Yesterday, I tried to use the program again and it took a few attempts to get everything to work but it did start working and I assumed it was a temporary issue.  Today, it is 100% failure rate.

 

This is incredibly frustrating when I'm supposed to be working on a timeline.  Any input is appreciated.

 

******************************************

 

OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-5LIDE8S
System Manufacturer Dell Inc.
System Model Inspiron 15-7579
System Type x64-based PC
System SKU 0743
Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2901 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.27.0, 1/18/2019
SMBIOS Version 3.0
Embedded Controller Version 255.255
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 11.9 GB
Available Physical Memory 6.73 GB
Total Virtual Memory 13.7 GB
Available Virtual Memory 7.81 GB
Page File Space 1.81 GB

Edit: I have created a dump file if that helps and can send it to whoever may benefit.

Edit 2: I have tried reloading previous versions of Rush all with the same result.  The problem occurs no matter what file I try to import (if I even get that far).

TOPICS
Crash, Desktop version, Freeze or hang

Views

256

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May 28, 2020 1
Adobe Employee ,
Jun 03, 2020

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Hi there,

We're sorry about the crash issue. 

  • Could you try launching Premiere Rush "Run as administrator"?
  • What type of media files are you working with (codec/ format, frame rate, frame size)?

 

You can upload a dump file on Dropbox or Google Drive and share the download with us here.

Let us know if you have any questions.

 

Thanks.

Kartika

 

 

 

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