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Rush repeatedly crashing on start

Community Beginner ,
Sep 22, 2019

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Help! I cannot access any of my work, my phone memory is NOT full, and neither is my RAM. I cannot access any of the editing I have done and can not get any further work done. I've encountered this issue before but only when dealing with low memory and trying to create a video that was too long. I'm dealing with about 9 minutes of footage which I have had no issue doing (other than slow loading) before the recent update. I don't want to lose all of that work and I am paying for inconvenience at this point!

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Crash, Freeze or hang, Performance

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Rush repeatedly crashing on start

Community Beginner ,
Sep 22, 2019

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Help! I cannot access any of my work, my phone memory is NOT full, and neither is my RAM. I cannot access any of the editing I have done and can not get any further work done. I've encountered this issue before but only when dealing with low memory and trying to create a video that was too long. I'm dealing with about 9 minutes of footage which I have had no issue doing (other than slow loading) before the recent update. I don't want to lose all of that work and I am paying for inconvenience at this point!

TOPICS
Crash, Freeze or hang, Performance

Views

163

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Sep 22, 2019 0
Adobe Employee ,
Sep 24, 2019

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Hi! Sorry Rush is not performing well. Can you please share a few more details to help us understand the issue better?

Can you please describe when Rush is crashing (when launching the applicate or when opening a project)?
Are there any errors?
What Rush Version?
What Device?
What OS Version?

 

Thanks!

 

Peter

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Sep 24, 2019 1
Community Beginner ,
Sep 24, 2019

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Thanks Peter! I did get the application functioning again by updating my cloud and uninstalling and reinstalling the application. I also enrolled in the beta and the speed function is phenomenal and actually fixes another bug where audio misaligned when is was imported. I am using the most recent version of rush and when it crashes, it crashes on starting the application, and very rarely on loading a project. However, it usually only starts crashing on starting the application after I start a project with too much footage at once. I am working on an Android Samsung galaxy 9, which runs Oreo from what I understand. Hopefully that helps you! Let me know if you need anything else to help prevent the bug.

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Sep 24, 2019 0
Adobe Employee ,
Sep 25, 2019

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Great! I'm glad you're up and running again. Also happy to hear you're enjoying the Speed feature. I like it too 🙂 We'll continue to provide more features and making the app more stable. Appreciate the info!

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Sep 25, 2019 1
Community Beginner ,
Sep 30, 2019

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Thanks again, you folks are wonderful, and deal with people's frustrations well. I understand that when pushing out innovative technology as Adobe does, that it comes with many frustrations. Just wanted to say I appreciate all that you folks do. I've been using Adobe products since I was in high school, and this is my first foray into your mobile applications. Way to keep up your own high standards!

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Sep 30, 2019 0