Rush stopping working when exporting

New Here ,
May 07, 2020 May 07, 2020

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Hi!

I'm using Adobe Premiere Rush v1.5.10. I spent a few hours to edit my video. Editing was done on my iPhone 11 and ipad 7th gen. Rush stopped working when I tried to export the project. I tried in different frame rate and quality. But it didn't help. 

 

This happened to both my phone and ipad. 

Need your help. 

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Crash, Error or problem, Export, Performance

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Adobe Employee ,
May 14, 2020 May 14, 2020

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Hi Toe Aung Lwin!

We're sorry for the export issue.

  • What type of media files are you working with (codec/ format, frame rate, frame size)? 
  • Are you getting any error codes or messages?

Looking forward to your response.

 

Thank you,

Kartika

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New Here ,
May 23, 2020 May 23, 2020

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Hi Karitka, 

 

The vidoes are in samee format and frame rate and sizes.  There were no error codes shown. The apps was forcebly closed by itself. 

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Adobe Employee ,
May 27, 2020 May 27, 2020

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Did you try with another exporting presets? Are there any effects or titles added to the clips?

 

Thanks,

Kartika

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New Here ,
May 23, 2020 May 23, 2020

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Hi Kartika,

I'm facing the same issue. The export stopped after 30% thrice. I have a subscription of rush and I'm running out of days. Please fix this bug. I have exported 2videos successfully  before with the same video frames. 

Lemme knownif you need any more details.

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Adobe Employee ,
May 27, 2020 May 27, 2020

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Hi Riya,

Did you apply any effects to the clips? What's the source of the clips?

 

Let me know.

Thanks,

Kartika

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